Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
tour
AXA Assistance USA
Gold
Never could get answers on coverages. I was trying to help my husband in the hospital, and all the plan cared about was getting my husband out of the hospital. I asked that they guarantee coverage, but was told no one to translate with billing, which was not true and made us wait for 3 hours to get a bill, only to find out only a part was guaranteed. Further, they undermined my attempt to get a bill with itemized procedures by telling the hospital that it should be given to AXA, not me. In the end they were not an advocate and my husband was discharged too early, only to end back in hospital on arrival in USA.
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Laramie M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy, and thank you for allowing us to advocate on your behalf. We are pleased to learn that AXA Assistance USA paid the claim.Mar 25,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I believe returning customers using the same plan and company should be given a discount.
Daniel C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope you will consider an AXA Travel Insurance policy for all your future travel needs.Feb 29,2016
The trip included a
tour
John Hancock
Gold
I thought the plan provided good coverage for what I might need. Fortunately I was well and did not need to use your insurance.
Leonie N. would
recommend this plan to a friend or relative.
The trip included a
tour
GoReady Insurance
Choice
thank you
Marian B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.
Carl K. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 11,2016
The trip included a
tour
AXA Assistance USA
Silver
The insurance was fine, but the costs are based upon age (which is the only easy thing you can base it on). So for us, who are in very good health and physical shape for our age (which allows us to do bicycling vacations around the world), the price seems unfairly high. But I realize that you can't do a complete medical evaluation on your customers.
David E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It's difficult to give a full recommendation for CSA Travel Protection Custom plan when we never filed a claim, but the front end worked well.
Steven R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Didn't use the insurance but it eased my mind and alleviated all anxiety
Donna C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Although I didn't need to use the CSA Travel Protection Custom plan, I had piece of mind, and each time I called for information, everyone was so helpful and knowledgeable.
Yvette M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I bought this policy in case of unforeseen illness or death of an elderly in-law. Luckily, I didn't need to file a claim. All in all, this coverage appears to be the best of the insurance plans for me and my partner. I liked that they contacted me via e-mail just prior to my trip.
John S. would
recommend this plan to a friend or relative.