Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Because of numerous delays by Amtrak we were delayed over 10 hours reaching our interim destination after 1:00 am Sunday morning.We were supposed to continue onto our destination by Metra public transportation but no trains run at that time of day.We called Travelex earlier in the evening and was told by the representative that since this was not a medical emergency and did not involve a distance in excess of 100 miles to call back during regular business hours,Monday through Friday.Downtown Chicago for two seniors in there 70's toting two suitcases each is not safe and a 47 mile taxi or Lyft at that time or any time is not cheap..... We feel this is one more case of insurance thats great until you try to use it .....enough said.
Linda K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review. We appreciate the additional information that you provided to Travelex on your situation. Here is their reply:
"Thank you for taking the time to express your concerns on Insuremytrip.com.
Travelex prides ourselves on our exemplary customer service and providing the benefits available to you on the policy purchased. We would like the opportunity to review the phone call made which references to call back later during business hours. Our Travel Assistance Company does assist in situations where there is a delay in transportation. This can be anything from helping to find new transportation to assisting with locating hotels to stay in.
However, we are unable to locate a call to our Customer Solutions Department, or our Claim Administrator from the phone number listed on your policy. We found one call to our travel assistance provider, OnCall International, however it was a bad connection and the call disconnected before the conversation was competed. We have been unable to locate any further calls.
Based on additional communication with you and InsureMyTrip’s review team, we will consider your inquiry closed. We empathize with the unfortunate situation you experienced with the train and the lack of cell phone service.
Our goal is to provide our travelers with the high level of service that they expect. Thank you for your business.
I was very pleased with the response on my claim. Because I had kept all of my receipts to support my claim, the process went very smoothly. I will use Insure My Trip next time I travel.
Juliann M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
"Thank you for taking the time to express your concerns on Insuremytrip.com.
Travelex prides ourselves on our exemplary customer service and providing the benefits available to you on the policy purchased. We would like the opportunity to review the phone call made which references to call back later during business hours. Our Travel Assistance Company does assist in situations where there is a delay in transportation. This can be anything from helping to find new transportation to assisting with locating hotels to stay in.
However, we are unable to locate a call to our Customer Solutions Department, or our Claim Administrator from the phone number listed on your policy. We found one call to our travel assistance provider, OnCall International, however it was a bad connection and the call disconnected before the conversation was competed. We have been unable to locate any further calls.
Based on additional communication with you and InsureMyTrip’s review team, we will consider your inquiry closed. We empathize with the unfortunate situation you experienced with the train and the lack of cell phone service.
Our goal is to provide our travelers with the high level of service that they expect. Thank you for your business.
Kind Regards,
Amber"