Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
When I was in Canada I tried a lot to call the number you sent me through email, but unfortunately they hang up on me a lot. I really need to see a doctor but I was worried about the coverage and I had some questions.
Kobra J. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We have advised Travelex that you had issues when trying to contact them while you were in Canada. Your policy did provide 24 hour emergency assistance through:
On Call International
855-892-6495 (within USA/Canada)
603-328-1373 (outside USA/Canada) [email protected]
OnCall, which we know to be a very reliable company, should have been available to you 24 Hours a Day, 7 Days a Week during your trip.
Now that you have returned home, you may still have an issue that you would like to address, so please call or email Travelex claims at 1-855-205-6054 or [email protected] from 7:00am – 7:00pm CST, M-F https://www.travelexinsurance.com/.
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
For the cost of insuring this trip, it was a good price with very good coverage should anything have happened that the insurance was needed. Am thankful no claim had to be filed. Yes, I will use Insure My Trip again.
Bonnie J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This was only our second time buying trip insurance and Nationwide was very patient explaining to me the rules and procedures.
We had two small claims. 1) We had a boating accident on our trip, the day before we boarded our cruise, and my partner injured his back. When we got home, we submitted a claim for a doctor visit with X-rays and a prescription. 2) While onboard our cruise, I had to see the ship's doctor to be tested for the flu and also get a prescription, and I submitted a claim for that also.
Both claims were small, but they were handled very well by Nationwide. The only potential glitch was that I knew ahead of time that I would need to submit the doctor's report in order for my claim to be paid, but our cruise line for some odd reason, gave me a very hard time with that. The doctor would not give me a report - he said I'd have to call and ask the corporate office for it when we got home. However, when I called, they did not want to send it to me either! I eventually did get it, but meanwhile I explained the situation to Nationwide, and provided them with other documents proving the claim, and they were very cooperative. Within a little over a week of submitting all of the required documents, I had a reimbursement check for the full amount of both claims.
Fortunately, we did not have any big claim, but if we ever do and they handle them as well as they did these, I will continue to be very happy with them!
Kathleen C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We have advised Travelex that you had issues when trying to contact them while you were in Canada. Your policy did provide 24 hour emergency assistance through:
On Call International
855-892-6495 (within USA/Canada)
603-328-1373 (outside USA/Canada)
[email protected]
OnCall, which we know to be a very reliable company, should have been available to you 24 Hours a Day, 7 Days a Week during your trip.
Now that you have returned home, you may still have an issue that you would like to address, so please call or email Travelex claims at 1-855-205-6054 or [email protected] from 7:00am – 7:00pm CST, M-F https://www.travelexinsurance.com/.