Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
AXA Assistance USA
Platinum
STAY AWAY FROM AXA INSURANCE. An insurance plan is only as good as the claim process, and my experience was terrible. My hotel reservation was cancelled 4 hours prior to arrival, due to the hotel booking firm going out of business. I called to ask whether my policy covered this as I was not sure if it did. The customer service person promised me a response in 2 hours, as he was also not sure, but none came. More than 24 hours later (during which time I had to scramble to rebook the hotel at a higher cost), I received an email saying I had filed a Trip Interruption claim (I had not - and it didn't seem that it would be covered under this section anyway) and asking for documentation they knew I wouldn't have. There was no explanation as to why they sent this and suggested I file under that. I emailed back to explain the situation as I assumed the phone rep had not understood or correctly communicated it, and question what the email was about but received no reply. I also received no further communications asking if I needed further assistance, or wished to proceed with my claim. All-in-all this was a very frustrating experience under stressful circumstances, I will not buy from AXA Assistance again.
Christopher N. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Gold
I actually made use of the Travel Guard concierge service inasmuch as Lufthansa cancelled our flight back to the States about 24 hours before we were to take off. The alternative that Lufthansa offered had a long delay, and we had trouble arranging for alternative service, ultimately getting assistance from Travel Guard in confirming seating on a UA flight so we would arrive back in Seattle only a bit over 5 hours late. The TG concierge was better than working with Travelocity concierge, and way better than working with any airline, at least in the middle of the night.
Charles M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
We never needed to use our plan, however, there were circumstances that occurred during our 10 day trip that made us feel more secure because of buying it. First, there were weather problems predicted with our connection that could have caused problems in making our cruise; next there were protests in the city where our cruise started; and finally, there was a last minute strike on the airline on which we were flying home. If any of these situations had become a reality, we felt sure we had a "back-up" plan when we were thousands of miles away from home and not able to speak the language of the country in which we were traveling. The peace of mind was worth cost for us.
Thomas W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
We were happy with the plan. Since we never had to use it at all, we can't describe anything more.
Richard K. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
We were fortunate that our trip went as smoothly as could possibly be expected, and we did not have to utilize the plan we purchased. That said, it gave us peace of mind we wouldn't have had otherwise, which was worth a lot, given our financial (and emotional) investment in the trip we planned.
Kirsten S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Luxury Cruise
We had no issues on the trip so I can’t give a higher rating answer as to how satisfied I was with the plan because no claims were filed. I do recommend trip insurance for the unexpected. One of the couples with us while we were checking into our hotel in Barcelona had a large luggage suitcase stolen from the lobby at the check in desk because there were many people checking in and they took their eyes off their luggage for a few precious moments. They had purchased trip insurance.
Derwin B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I took the insurance as I wanted to be safe in case needed. It appeared to a a reasonable plan, comparing to others offered. Happily, no claims were filed. But it is difficult to assess whether or not this company serves its customers' needs well. It would be apparent if a claim had to be filed, but otherwise, how can you really judge.
Denise G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
The plan was reasonably priced with good coverage, though I did't have to use it.
VLADIMIR S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
We didn't use the plan but knowing I had it was peace of mind. One of my family members suffered a fall during the trip and almost had to go to the hospital, and it didn't freak us out knowing it would be covered. Luckily it wasn't necessary and we could go on with no further problems.
We contacted the plan regarding it and the information we received was kind of generic, no specific place or doctor to contact, what is good in an aspect (you free to chose) but considering you are in another country, language, etc. we felt a little "abandoned". It would have been great to talk to someone in the country we were and having some "inside" instructions of what would be the best course of action.
All in all I will use it again, now knowing the limitations what will make me get better informed prior to travel.
We contacted the plan regarding it and the information we received was kind of generic, no specific place or doctor to contact, what is good in an aspect (you free to chose) but considering you are in another country, language, etc. we felt a little "abandoned". It would have been great to talk to someone in the country we were and having some "inside" instructions of what would be the best course of action.
All in all I will use it again, now knowing the limitations what will make me get better informed prior to travel.
Luiz S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."