Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.
Jason B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The only frustration was when we thought we had to submit a claim for lost luggage and was directed to another website. When attempting to input the dollar amount of each item lost, you were unable to just type in the amount. Instead, I had to sit at the computer and repeatedly tap and hold down the key because the dollar amount would only register ONE PENNY at a time. This is ridiculous, time consuming and unnecessary in this day and age of technology. Other than that it was okay.
Josephine C. would
recommend this plan to a friend or relative.
My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.
Helen H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your experience with us, Helen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. If you have any additional questions or would like to speak to one of our dedicated customer service reprentatives, please reach out to us at (800) 348-9505 or via email at [email protected].
The documents required to provide proof of payment trail was overboard. Coverage for Covid related expenses was greatly insufficient. However, review and response was faster than I was initially informed.
Steven C. would not
recommend this plan to a friend or relative.