Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I regularly purchase travel insurance. Although I lucklily did not need to use the policy. I did come down with what was later dianosed with COVID. If I had to cacel the trip, the savings would have been significant
David S. would
recommend this plan to a friend or relative.
I was diagnosed with two Cranial Aneurysms over a month before my cruise. I was scheduled for surgery, and told I would not be able to travel or cruise.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
Mary M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
UPDATE: My claim was paid on 2/7/24, and I am happy that this process is over. Please make sure when you purchase travel insurance, that you read the small print, have copies of everything and anything related to how you paid for the cruise, and if related to illness, all of the forms they require. It is best not to go by what a representative may tell you on the phone, but by what is in their fine print.
This will make the process easier for you.
00Because I did not visit a doctor no part of insurance would kick in. Never mind that I had seen my family doctor before I left. And we did fly home from Aruba at our cost. The cruise was supposed to be from December 9-19. We flew home on the 12th. Couldn't get anything back. We have a cruise leaving December 23 . We had to cancel it too. Bought the same insurance too> nothing back. I forgot- we did get paid our insurance back! Even tho it says you have 15 to review it you really only nave 14 days . I know because when I told them I was exercising my right they had to send it "upstairs" to get it oked. Will not buy a buy any insurance from them.
Rebecca B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We unfortunately had to cancel our cruise on sailing day due to my husband’s hospitalization. Great service and timely response. Definitely will use Generali in the future.
Boyd Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My wife got injured two weeks before our scheduled cruise. I submitted all the paperwork and documents as requested online. Never had to talk to a person. We received the refund checks 3 weeks after submittal and got everything we asked for since we had the documentation. Thanks to Nationwide Mutual Insurance Company for the very quick response and positive outcome. I have already purchased another plan from them for our next trip based on the response for the last one.
Donald D. would
recommend this plan to a friend or relative.
This will make the process easier for you.