Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
AIG Travel
Travel Guard Gold
I have to qualify my review in that fortunately I didn't need to file a claim. It's truly only in THAT circumstance where satisfaction of service can be evaluated.
Paul S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
The plan had the coverage I wanted but since I did not submit a claim I do not know if this company is any good
Barbara I. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
We rely upon Insure My Trip to only offer quality products. We have purchased several plans from your company. We once had a claim and it was handled satisfactory
Gary S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Had to cancel for medical reasons months in advance and notified hem with two MD documentations & all paperwork immediately in Jan and have finally received two checks just now (after fighting with the help of Insure My trip customer assistants to get as much of my money due (still short $75 they say they do not have to pay). They don't contact you back, they don't follow through and after hours of holding on the phone, they hang up on you and don't call back or finally get a person and they receipt script words to your questions that are the same for everything and don't answer anything you are answering. They didn't approve all charges and then gave me a little of that extra money owed and said that was it. Terrible and lie to me and treated me terrible! Did not follow their contract. Travel multiple vacations ayear and always have insurance and anytime I have gottn sick while on vacation and had medical expenses, had to cancel or anything, it was paid immediately and with no issues from other companies. DO NO USE THEM!!!! THEY DISERVE TO BE SUED AND PUT IN THEIR PLACE WHICH IS NOT ALOWWD TO DO BUSINESS ANYOE AND PAY FOR INTEREST AND SUFFERING OF ALL THE PEOPLE THEY DID NOT DO WHAT THEY WERE SUPPOSE TO OR DO IT IN A TIMELY MANNER.
Faye K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Global Alert!
Preferred
I cancelled my trip& sent claim in November. After 5 months only in April your insurance could solve my claim. I was calling many many times to check my status of claim, nobody could answer my question. I was sent from one department to another. Loosing time and emotional stress. Terrible experience. I would never recommend to buy your insurance.
Irina L. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Apr 17,2018
The trip included a
cruise
AIG Travel
Travel Guard Gold
Unfortunately my husband needed emergency surgery on January 19th due to his falling on our icy driveway that week and completely rupturing his quad tendon. He was unable to walk and we had to cancel our Regent cruise departing January 28th.
We had insured with TravelGuard Gold and they were absolutely stellar. One phone call gave me the information that I needed to file the claim. I waited until after surgery when life was somewhat more stable, and I submitted the claim electronically on Wednesday evening, February 7th. On Friday February 16th I looked online and saw that the claim had a closed status. I called TravelGuard and was told that it had been approved. I received another phone call later the same day telling me that the audit department had also approved the claim... apparently necessary due to the large dollar amount of the claim of nearly $35,000... and I was given a name and phone number to contact if I didn't receive the check in 7 - 10 business days. The check was in fact received within 5 business days, on Friday, February 23rd.
TravelGuard made a very unfortunate situation more palatable by being professional and prompt in all of their dealings. I recommend TravelGuard very highly.
We had insured with TravelGuard Gold and they were absolutely stellar. One phone call gave me the information that I needed to file the claim. I waited until after surgery when life was somewhat more stable, and I submitted the claim electronically on Wednesday evening, February 7th. On Friday February 16th I looked online and saw that the claim had a closed status. I called TravelGuard and was told that it had been approved. I received another phone call later the same day telling me that the audit department had also approved the claim... apparently necessary due to the large dollar amount of the claim of nearly $35,000... and I was given a name and phone number to contact if I didn't receive the check in 7 - 10 business days. The check was in fact received within 5 business days, on Friday, February 23rd.
TravelGuard made a very unfortunate situation more palatable by being professional and prompt in all of their dealings. I recommend TravelGuard very highly.
Agatha S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
TravelSafe
Classic
We did not have to file a claim but it provides good peace of mind in case something does come up unexpectedly.
John H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Great & excellent customer services. Big thank you to Oliver for initiating my claim right at our call and to Leticia Negreiros for processing it promptly. We have received our claim payment within the promising time.
Thank you and thank you.
Best to you all.
Thank you and thank you.
Best to you all.
TEDDY L. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 21,2017
The trip included a
cruise
InsureandGo
Global Platinum
InsureandGo was very attentive to my claim. I had developed a non-specific respiratory infection and the ship's infirmary staff took care of it. InsureandGo took care of the bill with no hassle or problems. I would definitely recommend them to others.
Lance W. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Luckily, I didn't have to file a claim, so I don't know how well they respond to claims.
Frederick S. would
recommend this plan to a friend or relative.