Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Claim was settled and I'm waiting for the check. It took a little longer than I would have hoped but communication between myself and the company was pretty clear.
Robert D. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Although we didn’t use the insurance plan that we purchased, it was nice knowing that if something happened medically that we would be able to be evacuated from an island while we were on a cruise. I believe the price was a little bit steep. I think $69 per person would’ve been more Reasonable and in the future, I will be looking for insurance for future cruises, but I will probably look for a lesser priced plan
Alice R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did not have to use any of the services this policy provided, so I have no experience dealing with the company. It covered the important trip risks and concerns at reasonable levels.
Shawn M. would
recommend this plan to a friend or relative.
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Have used Trawick a few times and on one trip had to file a claim. The claim process was slow and the communication poor, but ultimately we got the money for our trip back, so overall happy that the insurance worked when we needed it to.
Michael S. would
recommend this plan to a friend or relative.
Insurance is necessary if the country requires it and in this time of Covid, it was necessary. Glad I didn't have to use it, but in all honesty, it was more than I wanted to spend.
Robert M. would
recommend this plan to a friend or relative.
It's hard to rate the plan since I didn't need to file a claim. The reason I purchased the plan was that the price was the best and met the Costa Rica coverage requirements.
John F. would
recommend this plan to a friend or relative.
How can I write a review for a policy I was required to get but didn't use? The insurance was a very good idea and I won't travel without it in the future. I'm glad I didn't need it!
Ted R. would
recommend this plan to a friend or relative.