Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
The night before the eclipse when my hotel was overbooked and I had no place to stay, and almost all hotels were full, I contacted Generali and requested that they help me find another hotel. They said they'd look for one and would call or text me back, but they never did. Their policy states on page 2, "Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you." I submitted a claim with proof of my call (incident #) and above policy quote, but they rejected it. They did not provide me the services stated in their policy.
Janice S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
We didn't need to use our plan this time but we almost did when we got delayed in Tampa and missed our connection in Charlotte for our flight to Munich. Instead of having to stay overnight in Charlotte, we were able to catch a flight to London that evening connecting to a Munich flight the next day. We did get in about 6 hours later than expected but incurred no extra costs so a claim was not necessary. However, it was piece of mind for us that it would have been covered.
Nancy D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Luckily didnt have to use this insurance for vacation. Have used Itravelinsured SE plan in our last several vacations. Would like to see a discount for future plans since we have not submitted a claim for years.
Marc C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."