Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Good insurance plan and up front service,. When I called to find out how to make a claim I was told I would receive a claim form by email. Nothing arrived. Called again -- nothing arrived. Third time they finally sent the claim form. Filled it out and sent it in. No response. Waited a month, nothing. No confirmation of receipt (I sent it certified so I knew they received it); no acknowledgement they were processing the claim, nothing. Sent an email asking what the status was about 5 weeks after I sent in the claim. A day or two later I received an email saying it was complete and they were sending the check. I did receive full payment (it was a small claim, under $200), but I was not satisfied with the customer service. I felt as if they were ignoring me and hoping I would just go away.
Kathryn J. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We at AXA Assistance USA look forward to providing travel protection for all of your future endeavors!
Thank you for the kind review! We are happy you had a trouble-free trip but were covered in the event the unexpected occurred. Peace of mind is priceless! We look forward to providing travel protection for all of your future endeavors!