Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our two week trip to Peru and Ecuador was a lifetime dream come true. Since we suffered no untoward events, I can't really comment on what might have happened if we needed to file a claim or ask for help. We felt assured purchasing insurance from a known world wide company like American Express. I would have preferred more clarity from the company on what exactly to do or who to call in case of an international problem. When I called customer assistance at American Express before our trip commenced, I was on hold for about fifteen minutes before being able to talk to someone directly. That would not have been a good thing if we were calling for help from South America.
Raymond W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
C&F Travel Insured InternationalWorldwide Trip Protector Lite
All items, and a few extra were covered. So I guess bottom line they did their job. However, it took them a long time, and I had to keep calling them. I wonder how long it would have taken if I wasn't continually checking. I would call and they would say they would get back to me in 24 hours...a week later I would call and get the same response. My adult son,who went along on our trip and had his own insurance turned in a claim to another insurer for the same trip and expenses, filed his claim and had a check in 7 days!! Ours took 6 weeks.
Kenneth H. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I did not need to use the insurance, thank goodness.
The price was very reasonable in comparison to other plans.
Nice to have peace of mind when traveling abroad.
frances j. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had a travel interruption because my travel companion got sick in the mountains of Peru. She is a healthy person so it was totally unexpected. This is a first time I filed the claim with insurance though I've bought it already for every trip since it covers the trip with different providers and modestly priced. Major disappointment went with Travel Assistance part (Europe Assistance I believe).
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
Inessa G. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
C&F Travel Insured InternationalWorldwide Trip Protector Lite
This was the first trip for which we purchased travel insurance even though we are frequent travelers. The travel company we used was unusually persistent in their recommendation for insurance (they don't provide it) because of the remoteness of the destination. The coverage was what we wanted, but I was shocked at how expensive it was.
John W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Buying was easy and the policy comparison excellent. The claim process was simple and lacked red tape. Claim review was prompt and efficient, and final payment was fair and fast. What more can you ask from an insurance company? Simply outstanding!!
Dennis L. would
recommend this plan to a friend or relative.
12 of
13 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.