Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
It's a precarious time to travel so having the peace of mind that I'm covered no matter what makes it easy to accomplish my dreams. I have a lot of miles to travel in the future and the price of the insurance and your service is making that a reality.
Valerie S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan was expensive, but it offered a lot of coverage. Thankfully, we didn't have to use it, but I've have other travel insurance plans that I've had to make claims on, so you never know, and it was worth every penny for the piece of mind knowing that we wouldn't lose our house if something did happen.
Michael B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Because of a health issue just prior to boarding our plane, we were unable to fly as scheduled. Rescheduling was costly but because we had trip interruption coverage we were reimbursed for our expense. We never anticipated having to use the insurance but are very thankful that we had purchased the coverage. We filed all the required forms shortly after returning from our trip and our claim was processed promptly. We are grateful to Insure My Trip and HTH Worldwide for providing this coverage. We will never travel abroad without having this insurance. The agents we spoke with both when purchasing our coverage and when we called to see if our rescheduling would be covered were extremely helpful and courteous. Thank you for all of your assistance.
Maleeta C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We cancelled our trip to Cairo and Istanbul due to unfortunate terrorist attacks in those cities in December. We are quite pleased with the professionalism our claim (for the non-refundable expenses) was handled by Travel Insured. Within a week of us submitting the necessary forms and proof of expenses, we got a call that a check was in the mail. This is the first time we have claimed on travel insurance and this experience has made us a customer with Travel Insured for good.
Hajra M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We did have to file a claim with John Hancock for a total cancellation of our vacation. While no one likes to have to miss out on their vacation it was very reassuring to have this John Hancock coverage. At the time we booked our trip all was well but a last minute medical issue arose forcing us to cancel. This policy was the right option for us and the claim was handled quickly and hassle free, covering all of our non refunded costs. When we have travel plans in the future we will use John Hancock trip insurance again. I highly recommend this company.
Alan S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This plan was a first payer on claims so that is major plus. The company was very quick to respond to my notice of a claim with documentation and very prompt in settling the claim.It was a wonderful experience dealing with them.Highly recommended.
John D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
A true test of trip insurance is if it's actually utilized. This trip was our first to Europe and I wanted to cover my bases. Fortunately nothing happened that required a claim to be filed, so I can't give this (or any plan) a 5-star rating because I didn't need to use it. The peace of mind was worth the cost.
James H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan provided adequate coverage for the items we were concerned about during the trip. The claim process and the forms associated with it may need to be revised as our claim should have been something that was quickly addressed as we cancelled and took advantage of the cancel for any reason clause. Instead the processing took one and a half months to complete for an item that could have been quickly reviewed and addressed. If the claim would have been processed quicker we would have been more satisfied with the service provided.
Christopher R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."