Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Great company. Paid my claim with timely follow-up, excellent communication, and generally great customer service. Will continue to use this company in future travels.
Joy C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We booked a Viking Ocean cruise over a year in advance. Before sailing we had an itinerary change and during sailing in the Mediterranean, another change. We are so happy we bought this insurance rather than the one the cruise line offers! Not only was it less expensive but it covered more. As a result of our claim documentation substantiating the changes, Nationwide processed checks quickly and within the advised time frame. We highly recommend purchasing the Nationwide Choice Cruise Plan!
Ronald C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Due to weather issues, we missed a flight and subsequently missed our cruise departure. We had to buy new airline tickets to a different destination in order to catch up with the cruise at the first port (which turned out to be the second port of call because the ship skipped the first port of call due to bad weather), stay overnight in a hotel and then use public transit to get to our destination. Upon our return home, we submitted a claim for all of the additional receipted travel expenses. Nationwide sent us a reimbursement, but not for the full amount. When I called to ask about the amount of reimbursement that we received, the agent agreed that we should have been reimbursed at a higher amount, authorized payment, and we received another check a week later. We were reimbursed for the full amount that we had receipts for. Because we were travelling internationally and had to spend a significant sum to reach our destination, we were very glad to have purchased insurance, and we would purchase it again for an international trip such as this.
Amy N. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Even thought I did not make any claims my attempts to contact your company to find out how to utilize the doctor on the ship were painful at best. Your phone numbers did not work and when I finally got through it was 30 minutes of Spanish Inquisition just to get another number to call. does not really make me enthusiastic about doing this again.
Richard C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Luckily, I did not have to use my insurance since my trip was great and everything went as we had hoped. It did give me great peace of mind knowing I had help if needed.
Marc M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I purchased coverage for both my husband and me. However, he didn't take the trip. I wrote asking for proration of my coverage but you would not refund me any portion of his plan. I was very upset and disappointed with your responses to my request and don't know if I'd use you again.
Darla V. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your comments. Since you purchased the plan back on 11/16/2017, your 5/23/2018 request for a refund for your husband who decided not to travel was denied since the cancellation request was outside the 10 Day Review Period:
"All premium is non-refundable after a ten (10) day review period from the date of purchase in the event You have not incurred any claims during that time. In the event the premium paid for coverage is less than the required premium for coverage, benefits will be paid in direct proportion of the actual amount paid to the required premium due."
Since your husband was insured under this Nationwide policy from 11/17/2017 up until the day he decided to cancel, his premium was considered earned and nonrefundable.
"All premium is non-refundable after a ten (10) day review period from the date of purchase in the event You have not incurred any claims during that time. In the event the premium paid for coverage is less than the required premium for coverage, benefits will be paid in direct proportion of the actual amount paid to the required premium due."
Since your husband was insured under this Nationwide policy from 11/17/2017 up until the day he decided to cancel, his premium was considered earned and nonrefundable.