Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Only about a week before our travel, I noticed the dates were incorrectly stated. I was pleased with the responsiveness and speed for which this was corrected.
Hatton K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did not need to file a claim under this plan, however, before I left on my scheduled trip, I did reach out, call the plan phone numbers that were provided to file a claim, so that I would know the process if needed. I was transferred multiple times, and when I did reach an agent to discuss claim filing he was extremely vague on what would and would not be covered under various scenarios, as well as how a claim is filed. I left on my trip with a clear understanding that the company would put significant effort into avoiding fulfilling a claim.
There is no service to assist if flights are missed or cancelled as some plans feature. It is up to you to arrange alternative flights and then file a claim for flight delay, trip interruption.
I wish I had purchased from another company with service to assist in arranging alternative flights, transfers if needed, and staff that clearly explain prior to travel what would and would not be covered, and the process for filing a claim.
I would appreciate a refund of the hefty premium I paid considering the customer service I received prior to travel.
Katherine E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Inexpensive plan. We had no claims, so I cannot comment on how well they process or honor claims. However, compared to other plans, we were able to get the level of coverage we wanted at a lower price, so that is what has driven my scores.
Mitchell G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
My son got sick on trip and was treated by medical staff aboard the ship. When we returned I contacted travelex and submitted my receipts from medical and the claim was handled expeditiously. I am very pleased with the insurance and have since taken out another policy for my next trip.
Cecile B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We did file a claim and it was handled fairly . The response time was longer than usual due the claim backlog caused by a hurricane. We did however receive several emails apologizing for the delay.
Gary G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
great customer service, love dealing with them we have used this company for many years
we have never had to use, for more then some minor medical. A wonderful company
Susan C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
I did file a small claim due to a ferry cancellation (weather related) in Greece which required an additional unplanned hotel night as well as missing one day of a prepaid apartment at our next destination. I probably provided more information than necessary when filing the claim but had no issue receiving compensation for my additional expenses. It is important for anyone taking travel insurance to SAVE all receipts in the event they do need to file a claim. The more documentation you have the easier it is to get compensation. Save all receipts including airline tickets, etc. until you are home and are sure you will not need to fill a claim.
Sharon C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.