Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Coverage was well explained prior to purchase and easy for which to apply. I found having the coverage made me more comfortable with my travel plans. I really appreciated the email prior to departure reminding me how to handle the coverage information for myself and my family and wishing me well on the trip --- thanks.
Sally M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
My flight was cancelled, so I called and asked them what I should do and I was transferred 4 times. Nobody could help me. The claims department was closed. Luckily the airline put me on a different flight for no additional cost. I am not happy with the customer service from this company.
jessica s. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
SEVEN CORNERS ROUNDTRIP was the most unprofessional insurance company I have ever dealt with. Their customer service is worse than awful. I had a trip delay claim from early January. They took until mid March to re-imburse $64 of my $98 claim. They lost one receipt entirely and overlooked another. They never respond within the time frame they promise and offer nothing but long hold times and excuses. Thank God this was such a minor claim. I would never want to have to try to deal with them for anything major. I appealed through their cumbersome appeals process which was supposed to take 30 days. After 4 phone calls after the 30-day deadline I finally reached a supervisor who claims they are finally going to pay $2.21 of the disputed claim. They lost the receipt for $21.67 and are paying the $2.27 as $2.21 (don't ask me why - the receipt says $2.27 but they are insisting on paying it as $2.21). Can you imagine if you were waiting on hundreds or thousands of dollars in reimbursement from this company? I strongly recommend you buy your trip insurance from the next highest quote. ANYONE but SEVEN CORNERS. They take your money but offer no customer service and do not process claims promptly or pay them accurately!
Mark B. would not
recommend this plan to a friend or relative.
21 of
21 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Luckily, we did not have to file the claim. I find it helpful that a company sends reminders before the trip and lists all the important info for the client to know before going on the trip. Will definitely use them again in the future.
Inessa K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Unfortunately, due to people backing out (eco-tourism too strenuous for 80+-year-old travelers), I was unable to travel to Costa Rica in March. BUT, because of excellent customer service I was refunded my payment, minus administrative fees.
Darlene Y. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.