Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.
WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.
Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.
THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.
WE pay premium in earnest- and should not be this hard to obtain our coverage.
I am so dissapointed as have used Insure my Trip for years. and many travel trips.
TY for listening
diane s. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback, Diane. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your trip interruption and for not meeting your expectations. We take customer service and the claims review process very seriously. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any additional questions about these plans, please reach out to us at (800) 348-9505 or visit COVID-19 Travel Insurance Guide and FAQs (generalitravelinsurance.com)
FIrst time I had to use my travel insurance I had two canceled flights and had to stay overnight. I used this insurance to cover part of my costs. Air Canada refused to cover my entire hotel cost after having to stay overnight. It was easy to submit a claim. Not a long wait and I received an email for additional documentation (just my original boarding passes). Wasn't a long wait after that, I received a check for the amount I requested.
Nancy A. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Luckily I did not have to use this service but I was glad that I purchased the coverage.
I’m planning another trip next year and will purchase coverage again. The gal that I spoke with on the phone was pleasant, professional, and knowledgeable when it came to plan choices.
Linda G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan gave us peace of mind and was a reasonable cost. Thank goodness we didn’t have to use it!
It was easy to research and choose a plan that worked for us.
WILANNE S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Easy to check and compare different plans. Fortunately, we did not need any of the coverage provided, but in these crazy times that we live in, it was good to have the insurance if it were needed.
Bryan M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.