Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Given the coverages that were included in the plan, the cost of the plan seemed reasonable as compared to my research of other plans offered by other companies. I cannot attest to how the company actually handles claims, as we did not need to submit any.
Robert M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Fortunately I didn't need to use the plan but it was there in case of an emergency. Only wish they could be fine-tuned a bit more. I don't need medical but do need repatriation as well as coverage for tour costs.
Judith N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did lose my cell phone in Paris on the last day of the trip. I didn't discover the loss until we were at the airport waiting for our flight home. When I got home, I called to see if you would assist me in locating the phone. I was told you don't help people after the person returns home. That's bogus. I can't file a claim because it is one of the MANY excluded items.
Cynthia S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the review. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
I found the customer service exceptional. Every time I called with a question or change request to my policy everything was handled promptly and efficiently. I received confirmation of any changes very quickly after I requested them. One change involved adding extra days and the cost was very reasonable.
Cheryl G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
As we continue to age, the premium costs are escalating at an unappreciated rate. What was a very good value at 5% of the insured amount is nomlonger a good value at 7.5%.
DAVID B. would
recommend this plan to a friend or relative.