Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My claim was fairly processed and it took 2.5 months to receive the settlement, which I thought was reasonable. The people I spoke with were helpful and they reached out to me via phone to let me know the additional information I had to provide. I was a little disappointed in the way they determined the trip interruption days and felt that I should have received a bit more per day because I had traveled a day before the trip actually began and they calculated that day into the daily amount of the trip cost. I think that I didn't explain that clearly enough for the person who settled the claim.
It was a bit difficult to communicate with them because the person I was working with was never available when I called and emails to their email address aren't answered very promptly.
Other than that I felt that I had received good service and would not hesitate to buy insurance with this company again.
Lynda T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Although we didn't need to file a claim, it gave us peace of mind to know we were covered in the event of some emergency. We primarily bought this policy because of ill relatives that might have caused us to need to return home before the end of the trip.
Patricia B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
When we filed a plan for trip interruption, they did eventually pay but their communication was terrible (basically none) and it took longer than promised. The payout was less than half of what we claimed based on how they classified it so it wasn't overall a great experience. You can't say it was clearly wrong but it wasn't a very satisfying handling of the claim.
Steven S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
We appreciate your comments. Comprehensive plan premiums are generally based on the age of the traveler, cost of trip and length of trip.
Of course, premiums will vary significantly from plan to plan. Please feel free to call us at 800-497-4722 if you wish our assistance in quoting and purchasing a policy.
I answered survey with 5 stars because thank goodness I didn't need it. If needed I felt it would take care of any needs I might have had and I feel the cost was reasonable for the coverage.
IRIS J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.