Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
Travelex
Travel Select
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms.
With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
David M. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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DavidM
Yes, an update is in order...almost 5 months to the day of filing the claim. IMG sent me a check...InsureMyTrip reached out to IMG to ensure they stepped up their customer service and the claim was properly paid. Would I use InsureMyTrip again? Yes...they really helped.
My feelings about IMG remain about the same, they paid because they had to and their options were limited...4 1/2 months lateSep 22,2020
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AIG Travel
Travel Guard Silver
The claim was for Trip cancellation due to illness.
The good part is that they spotted an inconsistency in the Doctor's Report and, instead of just denying the claim, they sent a clarification email with a form for the doctor to fill out. Once this form was returned to them, they paid promptly and fairly. So they actually care about their customers.
The bad part is that it took them 10 weeks just to look at the claim after I filed it. And most of that was before the Pandemic.
So expect to be treated fairly, but don't expect fast service.
The good part is that they spotted an inconsistency in the Doctor's Report and, instead of just denying the claim, they sent a clarification email with a form for the doctor to fill out. Once this form was returned to them, they paid promptly and fairly. So they actually care about their customers.
The bad part is that it took them 10 weeks just to look at the claim after I filed it. And most of that was before the Pandemic.
So expect to be treated fairly, but don't expect fast service.
Michael C. would
recommend this plan to a friend or relative.
3 of
6 people found this review helpful
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
My claim experience with this company has been one of the worst experiences ever. To make a long story short, after receiving a partial check for my claim, I tried to invoke the appeals procedure as contained in the policy. I called, emailed, and wrote numerous times. I was completely ignored. I never received a reply to any request. I wrote requesting a formal appeal and never received a reply. I contacted insuremytrip,com and they were of no help. I would not recommend using this company.
Dennis G. would not
recommend this plan to a friend or relative.
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Megan
Thank you for your feedback.
Please see the response from C&F Travel Insured:
"We thank you for your feedback and apologize for the frustrations you’ve experienced during your experience with our company. Call volumes hare very high at this time, but our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected]. We appreciate your patience."Sep 11,2020
International Medical Group
iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Erin
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.May 01,2020
Travelex
Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.
We appreciate your patience during this time and look forward to hearing back from you."May 11,2020
The trip included a
tour
Nationwide Mutual Insurance
Essential
Didn't use the insurance but was glad I had it with the possibility of trip interruption.
Larry B. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Great peace of mind.
Michael-Ray P. would
recommend this plan to a friend or relative.
Travelex
Travel Select
I was pleased with the ability to purchase on-line and how well the process worked when I needed to file a claim. It was easy to contact a real person when I had questions. The customer service was efficient and accurate. The email explaining the analysis and reasons for part of my claim not being covered was easy to understand and thorough. A great experience of how on-line and non-local transactions should work. Thank you.
Ronald S. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Thank you for providing affordable coverage for vacations.
Jessica C. would
recommend this plan to a friend or relative.
Please see the response from IMG iTravelInsured:
"David, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "