Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Richard S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
Easy to purchase and gives us peace of mind while traveling. We've only had to file 1 claim in many years of travel, but it is always worth it because you "never know" what your trip will bring.
Cherie T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Although my trip was perfect and filing a claim was not needed, I had peace of mind knowing I had coverage through this plan. Would recommend to friends and family.
Christi M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.