Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This travel insurance plan boldly advertises "Travel Baggage Delay, 12+ hours, $100 max (per person)". However, after both of my checked bags were lost between connecting flights on the return trip, I called to make a claim so that I could purchase replacements for the necessary items in the missing bags. They then pointed out that baggage delay applies to the INBOUND flight only, and that this policy would do nothing (unless the baggage was completely unrecoverable after 8+ days).
This very significant detail was not shown on coverage information that was emailed to me, or on the mobile app, and is only tucked away inside parenthesis in the middle of page 9 of the 36-page fine print. This feels very deceptive, as they are only insuring baggage-delay for HALF of my trip in the fine print, while implying full coverage on the sales and summary pages, and everywhere else. This coverage restriction should be more prominently displayed. Buyer beware.
Aaron L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.
It is industry standard to cover baggage delay on the outward journey only to reimburse you for the expense of necessary personal effects while you are traveling.
Please call us at 800-487-4722 if you have any questions or concerns.
Took 2 months for them to pay a simple 1 item claim $200 claim on $20,000 worth of coverage.
Poor customer service response. Lots of excuses. Sometimes they did not return customer service calls. No way to email the claims dept.
Robert L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for choosing InsureMyTrip for your travel insurance needs. We are sorry to learn that you were dissatisfied with the length of time that was required to resolve the claim. However, we are glad to see that your claim was paid. InsureMyTrip offers assistance to our customers who experience claim issues through our advocacy program. In the future, if you were to experience an issue with a claim, please call us at 1-800-487-4722 and request a customer advocate.
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
Service and price is excellent. Have used this three times and fortunately have had no claims so I cannot speak to that but the people are very nice and very helpful.
Jim W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It is industry standard to cover baggage delay on the outward journey only to reimburse you for the expense of necessary personal effects while you are traveling.
Please call us at 800-487-4722 if you have any questions or concerns.