Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Had to cancel cruise at very last minute due to serious medical problem, and of course it was 100% nonrefundable at that point. Contacted AXA and they walked us through the procedure beginning with assigning a claim number right away. The agents were personable, courteous, and helpful. We were kept informed of the progress and within a month we were notified that the entire cost of the cruise was covered in the policy we had purchased from them. The check arrived in a couple of weeks. We had purchased an AXA trip policy on a previous cruise during which I had to see the ship doctor for a small medical problem. We filed a claim when returned and had the same positive experience throughout and the claim was paid in full.
James M. would
recommend this plan to a friend or relative.
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Not having any need to file a claim, I can only say that on paper the April plan seemed a good balance of desired coverage and cost, and gave me peace of mind leading up to and during my trip.
Donald E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your claim was denied. We would be happy to look into whether you claim was appropriately denied or if you should consider an appeal. Please call us at 800-487-4722 and request to speak with a Customer Advocate.
Did not need to file a claim, but it was nice to know that the coverage was there just in case we needed it. We had a claim on our last trip that was taken care of promptly, so we came back for this trip.
Mark H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank goodness I didn't need to file a claim, but I am glad I found this insurance. I don't usually book travel through an agency. My boyfriend and I had pieced this trip together with many flights, trains, and buses. It was good to find this insurance to cap it all off.
Diana R. would
recommend this plan to a friend or relative.