Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We filed a claim when one of our travel companions was seriously injured (precluding travel for 3-4 months) approx 2 months prior to our trip departure. As a result of that injury, we cancelled our trip. As our travel companions were not relatives it was critical that we were able to document that our injured friend was a "travel companion" as that is a term specifically defined in the policy. Once our claim was filed, our insurer was professional & courteous in all regards and fully paid our claim approximately 4 weeks after our claim was submitted. Based on our experience, AXA is a first class, professional operation in all regards. We will never travel again without an insurance policy from AXA.
William N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you are able to reschedule soon! We are happy to learn your claims experience went well and appreciate the opportunity to provide coverage for you. We look forward to providing travel protection for all of your future travels.
The service was somewhat slow because of my confusion as to where to send the claim. But I am satisfied with the outcome. I think the company was fair and I will recommend this service to anyone in the future.
Charles P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
First trip we've insured. We did so because we were using a tour company not used before, booked and paid for a year and a half before the trip, and going to a country so far away, China. So glad we didn't need to use the AIG Travel Guard insurance, but it was comfortable to know it was there if needed.
Steve S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
We had to cancel our trip, but our claim was processed promptly after all the required documents were provided. I rebooked the trip for next year, will use the same plan again.
Dale M. would
recommend this plan to a friend or relative.
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.