Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Plan appeared to provide good coverage at a reasonable cost. Filed a claim for a travel delay outbound to our cruise and while it was fully paid, it took 2 months for the process to be completed. Make sure you document EVERYTHING and submit it all.
Paul W. would
recommend this plan to a friend or relative.
6 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This review should be titled "You know how to write the insurance, you just don't know how to service it". During a recent cruise my wife required some non-emergency medical attention. when I returned from the trip three days ago I attempted to call this company to notify them of this claim. They tell you via a recorded message , that due to extremely high volume, you should either mail or email information to them or use their website. I emailed them 3 days ago and have not heard anything since. I attempted to use their website, filling in all required information in an attempt to obtain a claims form, but after doing that received a message that "this form is not available for download". Another call to their toll free number told me to press one in order to obtain a claims form, but that resulted in me being disconnected. So this company was extremely efficient at accepting my premium dollars, but when it comes to speaking to someone regarding actually submitting a claim, they are not to be found. I'll try to follow this up at a later date to update on any progress, but so far, count me as a very dissatisfied customer. Should someone contact me and pay this claim, I'll be glad to adjust my ratings.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Michael F. would
recommend this plan to a friend or relative.
Great alternative to cruise line associated insurance. Didn't have to file a claim this time, but have in past with Travelex and had no problems getting paid, unlike a claim with AON going on 9 months since date of loss.
Kenneth P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Due To a fall and hospitalization of my wife, we were forced to cancel our cruise. Trawick gave me the information I needed to file a claim and completed my repayment efficiently and without any issues.
I am happy I chose them for our trip insurance.
Robert S. would
recommend this plan to a friend or relative.
Gave 5 stars for everything because it all seemed great and would cover if I had a problem, but I didn't have any issues so I am not sure if it would have gone well.
Marilyn B. would
recommend this plan to a friend or relative.