Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We are very sorry to hear that you were not pleased with the policy service provided by April Travel Protection. InsureMyTrip was aware of your request to correct the first name of traveler #2 that we received on 9/15/2017 and which April confirmed on 9/20/2017.
We can assist you in the future on revisions to your policies if you call Customer Care at 800-487-4722 first. We will make and follow up on your request with the company on your behalf. Please also remember that we are available for questions Monday through Friday from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
My wife purchased this plan when arranging for our trip to New Zealand. On the trip, the unthinkable happened: she became ill and died of pneumonia despite prompt, aggressive, excellent medical care. Procedures included air transfers by helicopter and airplane, and brief stays in 2 ICUs. April didn't always answer their phone promptly, and weren't much help while I was in New Zealand, but none was needed as we were well taken care of by the medical system and by Overseas Adventure Tours. On return, I initially thought they would pay the bills as they came in, but the policy clearly states that they reimburse for what I pay. After we straightened that out, I paid the bills, with a couple calls to NZ needed to prod the billing offices, and I submitted the receipts and credit card statements as requested. Review took longer than I thought it should, and communications from them were sometimes delayed and cryptic. But what counts is that in the end, they paid every penny of every bill without a hassle beyond getting the paperwork done. I give them full credit for being careful, thorough, and doing what they said they would do.
Paula H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We ended up choosing M.H. Ross because, when we first contracted with a different insurer, it was not clear how the time limit for pre-existing medical conditions was calculated. InsureMyTrip could help with this by highlighting how this calculation is performed by each insurer. We did not need to file a claim. Our limited experience with M.H. Ross was completely satisfactory.
Reade N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We have traveled internationally quite a bit and only recently have begun to buy travel insurance. We have never had any incidents in which we needed to file a claim until our last trip. We are pleased to report that John Hancock promptly and fairly reimbursed us for our claim. Note to everyone who will file a claim: Keep all receipts.
Joseph T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I can only rate it with five stars because I didn't have to use it! The real test would be if I had needed it and it either was sufficient or insufficient. But I am HAPPY that all went well and that I did not need it - the peace of mind was worth the price.
Karen O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
This plan gave me such peace of mind. I wasn't sure, at first, whether or not to even purchase trip insurance. But when I realized how affordable it was, and how easy it was to settle a claim. I knew I had to buy it. I will do so, from AXA, for every trip I take, from now on.
Dan S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
After some additional documentation was submitted, I was allowed to change the dates for the trip insurance after I had to delay the dates of my trip due to medical issues.
Kathleen S. would
recommend this plan to a friend or relative.
We can assist you in the future on revisions to your policies if you call Customer Care at 800-487-4722 first. We will make and follow up on your request with the company on your behalf. Please also remember that we are available for questions Monday through Friday from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.