Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
FIrst time I had to use my travel insurance I had two canceled flights and had to stay overnight. I used this insurance to cover part of my costs. Air Canada refused to cover my entire hotel cost after having to stay overnight. It was easy to submit a claim. Not a long wait and I received an email for additional documentation (just my original boarding passes). Wasn't a long wait after that, I received a check for the amount I requested.
Nancy A. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We purchased the insurance for my husband and myself on the day we booked our flights. The next morning, I called to ask about a specific coverage and was told to email my question to the customer claims. I got an immediate response that an answer could take 21 days. It has now been 35 days since I emailed claims and have received no response. We took the trip and didn't need to put in a claim-----however, if they don't answer a simple question I can only imagine how long it would take for them to pay a claim. Won't use this company again.
Paula B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Had to cancel a trip to Canada at the last minute because of illness. My travel companion and I both had separate policies to cover our trip and we filed our claims together. It took about 5 - 6 weeks for our claims to be processed but we were advised in the interim that there would be a delay due to a high number of claims. All of our lost money was refunded in full by check - plus with interest. We were careful to follow instructions and provide all the requested information and nothing was questioned. We were 100% satisfied and would buy this plan again.
JANE O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Luckily I did not have to use this service but I was glad that I purchased the coverage.
I’m planning another trip next year and will purchase coverage again. The gal that I spoke with on the phone was pleasant, professional, and knowledgeable when it came to plan choices.
Linda G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Having had a near death experience in Ethiopia, we have confirmed that it takes just one incident to justify a lifetime of insurance, and if you don't have one, all the better!
Terry B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
We had no claim, but I gave it five stars because everything else was perfect. I particularly liked the peace of mind of having a medical insurance ID card and an insurance number to call. That could save a lot of grief at an emergency room. I am happy to post a favorable review, but you should give much higher weight to reviews with a claim. I read them, and I liked what I saw.
William G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Returning customer. Very satisfied with agent assistance making my policy selection for a week long Canadian canoe trip with 2 grandsons. Itinerary changes were accommodated. Didn't need to use any covered services, but had the peace of mind that coverage was there if needed. I have had better success calling in to make a policy selection than trying to do so online over the years. Thank you.
Charles P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.