Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your feedback on your policy, we have passed your review along to the insurance provider. We are sorry to hear that you had a loss/theft of your personal effects while traveling.
The Arch RoamRight Essential policy has the following information in the certificate:
"For Baggage and Personal Effects and Baggage Delay:
In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
a) take all necessary and reasonable steps to protect, save or recover the property;
b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"
In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.
We dropped the ball, and we apologize.
Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.
The "unthinkable" happened in England as I stepped off a train an hour before leaving for a Baltic cruise. I fractured my femur and, as a result, was transported to Ashford, England, where I had surgery the next day, plus an 8-day hospital stay. We had purchased a Travelex Select policy and my husband promptly informed the company when we arrived in the ER. The hospital accepted our proof of coverage without hesitation or demand of an up-front payment of any kind.
When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.
Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.
Observations:
1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.
2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.
3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.
In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
Carla M. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Really can’t tell how satisfied you are with the coverage until it is necessary to file a claim and there is no difficulty collecting the coverages you think you purchased.
Evelyn F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.