Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.Aug 02,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan was easy to buy and reasonably priced. We had purchased a policy for a previous trip to Alaska. We ran into problems when we needed to file a claim on the trip to Australia. The response was slow on our first inquiry and then we were asked for duplicate info. We had two separate claims and both times I had to call customer service to get results. On April 25th for example, I was told that a claim check would be sent in the next 10 to 15 business days. When not received by May 19, I had to call and the check had to be Fedex'd to me. Received on May 22. These delays are unacceptable considering the cost of the policy. I WAS very pleased with your service reps. They were friendly and professional. I particularly commend Ernesto who I talked to on more than one occasion and who always managed to answer my question or solve my problem. Please give him my positive feedback. My husband and I are planning another trip but have chosen to buy ins from another company. I hope this feedback will be helpful.
Geoffrey G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claim’s experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.May 24,2017
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
We did not have to use the plan but felt confident that it covered what we thought would be necessary.
Leslie P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
We did not need to file a claim, so not able to comment on the process. Policy did provide us peace of mind for a trip that was relatively expensive with a lot of travel variables. Would consider using them again.
Kimberly N. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
The Plan was OK but would not recommend AXA. We filed a claim and it took over 4 months to complete. This is much too long. The Claims Adjuster misinterpreted a particular piece of information and we had to file additional info (which we did). This delayed the whole process. Also, since we also filed a flight claim, AXA said there were issues because we could potentially utilize the flight credit up to a year's time. However, we finally worked this out but it took a lot of my time. Also, on at least 2 occasions, I had faxed or e-mailed information to AXA but in follow-up they said they never received. This whole process entailed a lot of time on my part.
George H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Apr 28,2017
The trip included a
cruise
AIG Travel
Travel Guard Basic
As we age, we are finding that trip insurance is getting far too expensive. The plan we had provided the basic protections that we wanted at a cost we could afford. Thankfully, we did not need to make a claim, so we have no comments about how the company responded to a claim. We like being able to do business over the internet. The company has been responsive but not intrusive in the email that it sends.
Michael S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Got sick on the cruise wanted to see the ships doctor but was afraid to use the policy to do this as I didn't wish to pay up front and hope that I would get paid back. I had a cold and the usuall remidies were not relieving my aches and pains and stop my caugh. Didn't think a cold would be covered.
Dennis R. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy.
We are sorry to learn of the sickness you suffered during your trip. The C+F Travel Insured International Worldwide Trip Protector plan provides coverage up to 100,000 USD per person for an accidental injury or unforeseen sickness.
Any travel insurance benefits will typically be received on a reimbursement basis, so you’ll be responsible for paying your costs out of pocket and saving your receipts. This plan has secondary coverage – that is, they offer benefits beyond your primary medical insurance coverage.
Please call us at 800-487-4772 if you have any questions pertaining to this policy. One of our licensed representatives would be happy to assist you.Apr 24,2017
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
Our Claim was handled promptly and efficiently. This was the first time we have had to file a travel insurance claim. We would definitely use C&F Travel Insurance again.
Marie C. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
Went touring around Australia for 6 weeks and it was very comforting to know that we had this Travel Guard coverage while we were away.
Peter B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Fortunately we did not have to use the coverage for the trip but it was good to know we had it. The price seemed high but I think it was competitive, perhaps even less, than other companies’ plans.
Kenneth R. would
recommend this plan to a friend or relative.