Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Coverages and cost appear to be fair value.
Haven't had to make a claim so can'r comment on that process.
Wasted premiums...just the way I like it with all of my insurance (especially Life)
Richard T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We were disappointed that our request for compensation for one night's hotel stay was rejected out of hand because it was before the main trip. We took action to move two earlier connecting flights so that we could make the international flight on time. Our local airport was scheduled to close because of the impending snow storm on March 14. We took steps to mitigate the loss by taking an earlier flight. If we had been delayed for the 2 days that the airport was closed, there would have been major costs incurred which the insurer would have had to cover, plus we would have missed at least 4 days of our trip and an internal flight. The airline recognized the problem and waived the rebooking fees. We are disappointed that the insurer was not as reasonable.
John G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Answers to above questions based on having no problems with my trip. However, I believe that the CSA a Travel Protection I got was the best I could get & at a great price.
Emilia E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Plan differences are somewhat confusing. The most important feature when we travel is repatriation. Airfare is usually recoverable or changeable even when working planning a trip with a tour. Insurance coverage could be for land costs only minimizing the cost of insurance for an expensive trip.
Steven L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Enrollment was easy and straightforward. Offered a relatively long window between first trip payment and insurance purchase to receive waiver of pre-existing conditions. Price was relatively reasonable.
Gary O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you for your review. Our time-window for the pre-ex waiver is aligned with the industry average and in many cases it is longer. We are happy to hear that you found the purchase process easy, and we look forward to insuring your next trip.
I did not need to make a claim, so I can't rate the customer service. The cost of the plan was good in comparison to a few others I liked at and it covered my needs
Catherine M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Nationwide Mutual InsuranceAcademic Explorer All Inclusive International
My trip went smoothly and I did not need to make a claim against the insurance. I was glad I called to get information from an agent because I had overlooked the Academic Explorer policy and it was less expensive than some of the other insurance that I was considering. The agent pointed out that since the insured was a student my medical insurance was the primary coverage and the travel insurance was a secondary that would cover the difference between my insurance and the acutal expenses had there been any.
Emma R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
This is the first time we have ever purchased trip cancellation insurance, and we're so glad we did. We had to cancel our entire trip two days before departure because of an unexpected medical issue. Customer service was very helpful. We appreciated being able to submit the claim forms as a PDF by email. We received a check for full reimbursement about 15 business days after claim submission, with no hassle. Fully satisfied.
Marc M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My experience is the opposite.
I bought "Cancel for Any Reason" which should be a no brainer for them! Nada-nothing-just stalling and delays.22 days out.
You will be very pleased to hear that the John Hancock claims department issued and mailed your check on April 14, 2017, so you should soon be receiving payment. Most insurance companies request that claimants allow up to 30 days after they receive your paperwork to review and process a claim. John Hancock claims department makes every effort to streamline their claims processing which enabled them to settle your check within only 22 days.