Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
no problems. I did call RoamRight to tell them that our flight had to be extended one day past our coverage. The customer service representative handle the situation at no charge. We got our confirmation within minutes, plus I could clearly understand the representative. It is very important to me that customer service reps speak English clearly.
James A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
The claim took two months to reach a settlement. I had to call Trip Mate several times in order to get a status of the claim. The online claim status function did not provide any pertinent information. Trip Mate did not do anything with the claim for the first 30 days. The claim should have been resolved in a couple of weeks or less since I had submitted 15 documents supporting my claim. The claim was finally resolved and I did receive full payment but it took too long too finalize and was very stressful for me.
Henry S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
On behalf of Global Alert, we apologize for any stress that you may have felt due to the lengthy claims process. Generally Trip Mate, who handled your claim on behalf of Global Alert, does usually have a 30 day turnaround time. Unfortunately Trip Mate experienced a much higher volume of claims than anticipated after the damage inflicted by Hurricanes Irma, Jose and Maria which significantly slowed down the processing time.
We certainly appreciate your review and will bring your comments to the company's attention. However, if you do have any further questions or comments, please feel free to call Customer Care at InsureMyTrip (800) 487-4722.
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I worried a good bit that something would happen to me that would be considered a pre-existing condition and that my claim would be denied. If I had to do it over again, I would get the plan which covered ALL reasons for a claim.
Margaret P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had to cancel our trip due to a death in the family. The first thing the claims agent said was, "I'm so sorry for your loss." That kind of consideration counts for a lot!
The claim was handled efficiently and promptly. We got a refund check within two weeks.
Catha L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We certainly appreciate your review and will bring your comments to the company's attention. However, if you do have any further questions or comments, please feel free to call Customer Care at InsureMyTrip (800) 487-4722.