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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,093
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
The representatives we spoke to were always courteous, informative and consultative. Never felt pressure to buy up.
Julie P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
This worked very well for us in that we were able to seamlessly transfer the coverage from a cancelled trip to another.
William H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Glad I didn't need to use it.
Marcia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We did not have to use the plan, and I guess that is a good thing. So, we cannot comment about how the coverage would have worked. Your cost was lower than what the travel company offered.
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Our plane was delayed 24 hours due to a problem that was not disclosed to us. We contacted concierge services to book us on another flight to make it in time to catch the ship. They were able to do that. We ended up on yet another flight...which was rescheduled, yet again.

This was not a financial claim, so no payments to us were expected or requested. The concierge did a terrific job for us and we are very, very satisfied. Travelers should be aware that concierge services have connections and know how to do this kind of thing.
Michael R. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
This plan provided the coverage we desired. During our cruise, a crew member was helicoptered off the ship. Seeing that emphasized how important having coverage is.
Alan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
To be honest, I think it is too expensive for people 70 or over, especially when many people at this age are on fixed incomes. The insurance was more my wife's idea than mine.
Larry S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Didn't really use it, so can't tell you if it was worth it.
Carin S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I had no reason to use my insurance plan. For that, I am grateful. However, not using it means I really don't know how satisfied I would be with that plan, had it needed to be implemented.
Margaret D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Once again, we did not have to use our trip insurance, but it gives us peace of mind knowing we have it.
Robert Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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