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Travel Insurance Reviews Crum & Forster - Travel Insured International Worldwide Trip Protector

The Worldwide Trip Protector from Crum & Forster - Travel Insured International is a comprehensive trip cost protection plan. Coverages offered include Trip Cancellation and Interruption, Trip Delay, Missed Connection, Itinerary Change, Cancel for Any Reason, and Pre-Existing Conditions Waiver.

To learn more, see the Crum & Forster - Travel Insured International Worldwide Trip Protector product page.

Customers rated the C&F Travel Insured International Worldwide Trip Protector plan
4.60 out of 5
3,365
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
Thanks
Douglas O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Everything was good. I fell down and broke bones. The only thing that was a bit difficult was finding a telephone number that went through from Puerto Vallarta Mexico to the USA. It was a good private hospital and all charges were paid by insurance.
Daniel M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
I always feel very comfortable and confident when I have Insurance from your company. One of the best products to have when on vacation in my opinion. The rates are very good for what you get as coverage. I really appreciate your company. Thank you so much!
Dawn S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Too slow to process claims, customer service teams are not all on the same page, get different answers every time. Too many repetitive documents requested, all PDFs, need to fill in manually.
Viviana D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the following response from C&F Travel Insured.

    "We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected] We appreciate your patience."
    Sep 08,2021
C&F Travel Insured International Worldwide Trip Protector
I had to file a claim and it was resolved fairly. It was a slow process. Insure my trip was great to work with.
Jessica O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
My insurance didn't cover the requirements for Costa Rica COVID-19 coverage in February of 2021. I had to buy additional insurance from another company to cover the requirements at the last minute.

Still, I felt secure in the coverage that was provided and I would consider purchasing it for travel in the future.
Jan T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Travel insurance is a must! Even before the pandemic, travel insurance provided peace of mind with trip planning. I've always used insuremytrip.com for finding the best fit, either researching the plans myself, or getting assistance from the many live representatives. I recently needed help on a canceled trip (2020) and received professional, courteous, and prompt assistance from actual people, not robo-chats. Thank you to Jeannie, Melinda, Sally, and all the other dedicated staff!
stephen r. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
We were very pleased with Travel Insured International! We had to interrupt our trip half way because my husband had a heart attack while on Kangaroo Island, South Australia. He was transferred to Adelaide in southern Australia where 2 stents were placed in his heart. We were reimbursed for the Unused Trip Portions and extra transportation costs and hotel costs since we had to stay in the country an extra 10 days before he was allowed to return to the U.S. but we weren't allowed to continue with our scheduled tour. The only reason I gave 4 stars on the promptness of claim processing is that it was about 4 months after returning from our trip that the claim was finally settled & check received. Just so you know, we had to send A LOT of paperwork documenting the medical treatment and extra expenses, so everyone should keep very good records when traveling and using travel insurance! Anytime we were contacted about this claim, they were very friendly and courteous as we worked through all the necessary steps. Thanks very much!
Karl E. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
You offer the worst, most unpredictable product in the world. We filed a claim because Covid caused a trip planner to cancel a trip. Of course, your managers in their wisdom saw that as a once in a lifetime opportunity to fleece your customers. We spend hours navigating your ungodly claims process, kept making calls for 9 months to see what the holdup was, and finally got the news that our claim was turned down. I am using every platform I can find to make people undeerstand how absolutely worthless you and your products are.

Don't have anyone from "Customer Care" call. We already tried that route. A joke. Like your whole company. Aptly named: "crumb."
John S. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Thank you for your feedback.

    C&F Travel Insured has issued the following response to your review:

    "Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Please email your contact information to [email protected] , to further discuss your situation. Thank you."




    Feb 09,2021
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Its been a month since I submitted my claim, no response by email and no call back when I entered the virtual que.I realize they are busy currently, but some kind of response to any of my email and submissions over 30 days seems reasonable.

Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Erica P. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback!

    Please see the response from C&F Travel Insured regarding your review:

    "We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."
    Dec 01,2020
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