Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.55 out of 5
320
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Did not have to use. At age 71 and on a cruise, one needs peace of mind. Hancock Silver plan is the way to go.
Marilynn J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
As always, when we purchase insurance, we hope that it won't be needed! And that was the case with this policy. The coverage offered seemed excellent, though, and we have other insurance with John Hancock that we have been happy with, so we would recommend this product.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I always insure my trips with John Hancock. Last year I did file a claim and they paid with no questions asked.
Gabriella H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for providing this information for your fellow travelers. There is no doubt that claims forms may be confusing to complete, but it's good to know that you were fully reimbursed for your medical expenses by the insurance company. You should also keep in mind that InsureMyTrip has advocates that are available to assist in the future should you need help on a claim.
    Apr 17,2017
The trip included a
cruise
John Hancock Silver
Didn't need to use the plan, so hard to say much other than it seemed well priced for what you received in coverage and receiving / managing the coverage credentials was easy. The insure my trip app that had the plan loaded into it was great.

Obviously the hope is you never need to use it and it's only insurance. Would likely buy again depending on current rates and coverages.
Jason G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
We had to cancel our trip due to an injury of one of our travelers. John Hancock was easy to work with for reimbursements of all non-refundable costs associated with the trip!
holli M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
We are grateful not to have had to use our trip insurance but felt safer having it in our back pocket. The InsureMyTrip customer support and website were both helpful and we felt we would be covered had it been necessary. We'd explore this option again for sure.
Heidi B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Never had to use it so I can't say how good it actually is. But I purchased based on others' reviews where they had to file a claim.
Howard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I wanted a plan which would assist with bringing us home in the event of an injury or unexpected illness while in Asia. Luckily, we never needed to use the insurance. We have very good health insurance which would have eventually reimbursed us for health care if needed while overseas. The plan just seemed to offer the additional support which would have been helpful in a time of crisis at a price that seemed fair. Thanks.
Donna P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Thankfully, I didn't need to use the insurance coverage, but it gave me peace of mind knowing that if something happened I would be covered. I will always use this when traveling out of the country.
Patricia Q. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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