Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.55 out of 5
251
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
John Hancock Silver
My trip was wonderful. I did not have to use the insurance but glad I purchased it.
Jane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
UPDATE TO BELOW COMPLAINT: SEVEN CORNERS corrected the error, a senior account manager called me a couple times apologizing and promising to have everything corrected, my full claim was paid, he had my check sent by Fed Ex overnight since I was leaving the country in a couple days and followed up to make sure everything came out ok. The way they corrected their error was excellent, so I've changed my one-star review to a five-star review. I believe doing the right thing quickly and with an apology when an error is shown deserves credit. I would now insure through John Hancock and Seven Corners again.
ORIGINAL COMPLAINT: I DID file a claim as a result of a nationwide labor strike in France that interrupted travel twice (a covered risk) throughout the country for a very important business trip. I filed my claim for a few hundred dollars with Seven Corners Claims, as required by John Hancock Ins., promptly and with complete documentation (I've been through a French labor strike in 2010 so went through this process before). A couple weeks after the claim had been received, the web site showed it had still not been assigned to anyone. When I checked again 2 MONTHS after Seven Corners received it, the web site showed my claim was for $1 and was "closed." I called and spoke to a nice woman who acknowledged receipt of the documents and would expedite handling. A week later (now over 2 months), it is still not handled. The last time I insured through an Allianz policy and was reimbursed within a few weeks, they were ready for claims related to the French labor strikes. I travel a lot and always buy through insuremytrip, have had two prior claims with no problems getting reimbursed, but this is the first time dealing with John Hancock and Seven Corners. NEVER AGAIN! My claim is still pending, but I will fight for payment. I know insurance coverage requirements and this is covered under my policy. For anyone who does not know how to fight over insurance claims, be careful of Seven Corners and John Hancock! You might want to look elsewhere for travel insurance. They should fire whoever handled my claim that way.
SUSAN B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Silver
Thankfully I didn't have cause to use this insurance so I don't know how they would pay off a claim. I can say that it gave me a great feeling of security during my trip to Canada. Canada has socialized medical which means foreigners have to pay as you go for medical treatments. This plan became my primary coverage while in Canada and relieved a lot of worry about how to pay medical if I were to get sick or injured while in Canada. I would definitely buy this plan again .
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
This plan was reasonably priced and covered more that I was shopping for.
Since I didn't not have to file a claim, I have no idea of how that process works.
I did have peace of mind that travelling out of country, I had what I would hope to be ample or at least significant coverage had anyone in my family became ill or incurred an injury.
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Didn't get to use the plan but having it gave me peace of mind during my trip.
Maria Galenia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
It was comforting knowing we were covered for certain events, but feel the price was too high for benefits, considering the probability we would need to file a claim. Not sure we would purchase again.
Gregory H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Terrorism and a military coup required us to re-route our trip around Turkey just a few days before leaving. Turkish Airlines refused to cooperate, so we consulted with the insurance company in advance took a chance by buying new tickets. We were very glad to receive payment of our claim just a few weeks later. The customer service was excellent, and the policy did exactly what it was supposed to do.
Avidan M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
John Hancock Silver
Since I didn't use it, hard to rate.
Pieter D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Guess I missed something. Our return flight was on a delay, and I was curious if there was any benefit to help extend rental car coverage. I tried to call, but the contact information said the offices were only open Monday through Friday...
Brian S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for you feedback on the policy. The Customer Service and Claims Departments for John Hancock Insurance Agency are open from Monday - Friday, and Emergency Assistance is available 24/7. In the future, if you are unable connect with the insurance provider, please contact InsureMyTrip at 800-487-4722 or customercare@insuremytrip.com. We are open 7 days a week.

    Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:

    "EXTENDED COVERAGE:
    All coverage under the Policy will be extended, if:
    (a) Your entire Covered Trip is covered by the Policy; and
    (b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.

    If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."

    Please call us at 800-487-4722 if you have any questions or concerns.
    Aug 18,2016
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.61)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.68)
  3. Crum & Forster - Travel Insured International
    (4.64)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.58)