Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We were on a cruise with a tight schedule and limited access to internet. We had a flight delay that caused us to miss a prepaid tour which would have been a covered loss under our policy. However, the policy required that we make a written claim within 7 days of the claimed loss. We missed that deadline.
It's my own fault for not reading and understanding the requirements. However, I believe that this requirement is completely unreasonable -- especially for a TRAVEL policy.
Buyer beware!
James P. would not
recommend this plan to a friend or relative.
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.
While I didn’t need to use the insurance it was great knowing we had it … just in case. I was very pleasantly surprised at the cost for all that was covered. I’ll be purchasing again in July for another trip!
Tessa B. would
recommend this plan to a friend or relative.
Fortunately I did not need to file a claim as all went smoothly on my magical Holiday adventure to Venice, Italy. However, knowing I had coverage if needed gave me a sense of peace and comfort! Grazie!!!
Melinda S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.