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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.57 out of 5
7,398
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard® Deluxe
The reason I gave a bad review is because I couldn't get an answer from the customer service, claim, or underwriting departments about what motorcycle activities are covered.
Yossi S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
The plan worked great for me. I couldn’t travel due to surgery. I received ALL my monies back. Thank you.
Pamela C. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
my trip was delayed 1 day due to missed connection
i incurred out of pocket expenses and the baggage was let out in the rain causing some damage
the claims process ( total claim only about $300) was so tedious requiring uploading numerous documents that it was not worth my time and effort. Phone support was very vague. I get the distinct impression that travelguard is not really providing any insurance, not sure why i use them, no more!
ROBERT W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Angie
    Photo
    Thank you for sharing your experience, and I’m sorry to hear your trip was derailed! Our plans cover for specific reasons, and certain benefits such as Trip Delay kick in after the specified period listed on the Policy of Insurance. If your baggage or personal items were damaged, or if your delay meets the criteria set forth within your plan, we encourage you to file a claim for review. All claims are fully adjudicated based on the coverage purchased and supporting documentation. Claims are fully reviewed for any coverage opportunities. At this time, it appears you have not yet filed a claim on this policy. If you would like to file a claim we encourage you to file through our online portal. This tool provides a guided experience to submitting a claim along with all required documentation.

    Jun 20,2024
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
The purchase was easy and representatives answered all questions.
We did not need to file a claim, so I can't really speak to satisfaction regarding coverage.
Naomi A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
Hard to understand all the details and fine print. If I had time before the trip I should have discovered all the benefits and goodies.....
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Angie
    Photo
    Thank you for providing feedback regarding our policy and your experience. I apologize that you found our policy wording difficult to review. Our call center is available for pre and post purchase questions. This call center is staffed with licensed agents who have the ability to review our policy wording in detail and can review the product to make sure it is the right coverage for you.

    Our policy also comes with a 15-day free look period so that you have the opportunity to review our product and make sure it is the right coverage to meet your needs. Policies are refundable within this 15-day free look period. Please contact our licensed agent call center if you need assistance with our policy or if you would like to learn more about our coverage. They can be contacted at 1-800-826-1300.
    Jun 11,2024
The trip included a
cruise
tour
AIG Travel Travel Guard® Essential
Wanted a little security for our trip to Sicily as our granddaughter was just completing 6 months of chemo and not knowing if we would be needed to return for any unexpected medical emergencies. Luckily we went and came without any incidents. But nice to know we were covered just incase.
John M. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard® Essential
We had a great cruise and didn't need insurance.
PAUL P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Essential
This is an awful plan. I had to pay thousands upfront for hospitalization. That took away funds needed for the remainder of my trip. That was the whole purpose of obtaining insurance.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
Kimberly S. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Angie
    Photo
    We are very sorry to hear about your hospitalization while on your trip. We hope that you have fully recovered! In general, travel insurance is reimbursement based. The Insured files a claim for losses related to a covered trip, and all claims are fully adjudicated based on the coverage purchased and supporting documentation. We cannot preapprove or deny a claim. There are limited circumstances in which advance payment may be provided, such as to a hospital or provider if it’s required prior to admission. These details are outlined within your Policy of Insurance document.



    It’s also important to note that while many Travel Guard products have “primary” medical, the Essential Plan is our more economical option and medical is “secondary”. This means the Insured would file through any other primary provider first, before filing a claim for the excess under their Essential policy. The Essential plan offers an optional upgrade called the Medical Bundle to make the medical benefit “primary” instead of “secondary”, but this upgrade needs to be elected and purchased prior to the trip departure date. As noted, we have many plans that include primary medical automatically without needing to purchase an upgrade for it. Our Preferred plan for example, is the next step up from the Essential plan, and it includes primary medical. Please refer to the description of the Travel Medical Expense benefit within your Policy of Insurance for more information, or call us to learn more. That being said, we are also sorry to hear you experienced challenges while trying to contact us during your trip. You indicated you did not wish to be contacted in regards to your review, but please let us know which phone number you were calling, so we can fully investigate and rectify the issue if need be. The International, Domestic, and 24/7 Emergency numbers listed on the Policy of Insurance document all appear to be in working-order. These numbers are as follows:

    USA : 1.800.826.1300 | International : 1.715.345.0505 | 24-Hour Emergency Travel Assistance : 1.800.826.8597

    Always make sure to use appropriate country and city codes when calling.



    Thank you for sharing your concerns, and we are very sorry to hear you were unsatisfied with the experience. We strive to exceed expectations, and do not take concerns lightly. If you would like the Claims Adjuster to contact you about your claim, please notify us or IMT to arrange a call.
    Jun 07,2024
The trip included a
cruise
AIG Travel Travel Guard® Deluxe
Luckily did not have to file a claim, as everything went smoothly, but always feel better knowing that we are totally protected from any unforeseen issues. Repeat customer!! Thanx
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
The claim was easy to file online and the quick response was appreciated!
Deanna R. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
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