Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
tour
AXA Assistance USA
Gold
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Gold
I had some hotel and taxi expenses due to a flight cancellation for weather. They approved the claim and processed the claim check in a timely manner. I will use them again.
Felino C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
We appreciate their help and understanding in a difficult situation for us.
Susan G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
We have purchased insurance from AXA to cover three trips, and twice we needed to file a claim. Their response was consistently prompt, compassionate, and fair. We were fully reimbursed for all expenses that we documented on both claims.
Larry S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had good experience with the claims process. We look forward to providing travel protection for all of your future endeavors!Feb 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Good news did not use it. Glad we were covered!
Howard K. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Expensive plan that, in the end, did not cover our needs. Would not recommend.
Helen W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
The ultimate test in any insurance is in handling claims. Since we did not file a claims, we reserve judgement on the insurance.
Youssef Nashed Y. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We had two claims, both quite small, and both were handled very unprofessionally from our point of view. The first, a cancellation to the original trip, was denied, and they gave a "reason" which I thought was wrong, backed by paragraphs in the terms and conditions that simply didn't refer to our case at all. When I complained to the very nice Customer Service representative -- they were always helpful and pleasant -- he said he would escalate it, and after a few days we were told that, "thanks to the additional information I had provided" they would pay the claim. I had presented reams of backup information at the outset, but nothing at all after the denial, except to comment that I thought they should be ashamed at refusing a small claim when most of the covered expenses turned out to have been refundable -- it was months in advance of the trip. It seemed that they thought I would just accept their denial, but since I didn't, of course they would pay. Not good!
The second claim, a doctor's visit, was totally documented and was approved, but it took me three months to get the check. It had apparently been lost in the mail, and was of course never cashed, but they wouldn't even put in a stop payment order until it was a month late, and then "with the holidays" it took over a month to cut the new check. I certainly do not recommend them.
The second claim, a doctor's visit, was totally documented and was approved, but it took me three months to get the check. It had apparently been lost in the mail, and was of course never cashed, but they wouldn't even put in a stop payment order until it was a month late, and then "with the holidays" it took over a month to cut the new check. I certainly do not recommend them.
Jeremy H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that AXA Assistance USA paid both claims. In the future, if you experience claim issues, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will contact the insurance provider on your behalf in an effort to expedite the claim process, and/or to help you construct an appeal. Please let us know if you have any questions or concerns. Our representatives are available 7 days a week by calling 800-487-4722.Mar 21,2016 -
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We apologize for any difficulties you may have experienced in filing your claims. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.Mar 22,2016
The trip included a
cruise
AXA Assistance USA
Gold
I had medical treatment during our trip. I informed AXA before we got home and received a claim form. I filled it out and sent documentation (not difficult) and within a week I was informed that my claim was approved and I would receive a check within 2 weeks. Great service!
Sandra S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Again no comment as I did not have to use it.
karen e. would
recommend this plan to a friend or relative.
We appreciate the opportunity to provide you coverage and assistance and hope you will consider AXA Assistance USA for future travels.