Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Thankfully, we did not have to file a claim but knowing that we were covered for any emergency made our trip more enjoyable. It was easy to increase the coverage to a higher amount of coverage when we decided to extend our cruise another week.
JOHN D. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We did not need to use the plan so we have little to comment on.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.
Carl K. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
CrystalAXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 11,2016
The trip included a
cruise
AXA Assistance USA
Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!Jan 11,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
It seemed like a good plan at a fair cost. I had no need to file a claim so cannot give a rating on this.
Ian M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Had two issues on our trip. One was a flight diversion due to weather that caused us to miss the first day of our tour. The other was a medical issue that required a visit to a foreign medical clinic. Both were handled promptly with only minor hassle.
Reinald S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to encounter issues with a trip but we are happy to know your claims experience was handled promptly and everything worked out. Our apologies for any inconvenience you may have experienced with the claims process. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 04,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Since I was fortunate enough not to need any assistance I cannot comment on the effectiveness of the plan.
Chantal B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I filed a claim after first discussing it with a phone representative who said what part of the policy she thought would cover it. My claim was denied in full saying that I wasn't entitled to reimbursement because the cost of my cruise was refunded but I did not request reimbursement for that!
Kay D. would not
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
AXA covered the cost of medical care and early return home after I was injured in Italy. I will use AXA again!
John B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful