Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Silver
If I could give you more than 5 stars I would. I injured my knee and it required major surgery. We had planned the trip of a life time with our church group to Israel. So along with the surgery and disappointment of not going, we had to deal with submitting a claim to get most of our money back. In the high stress period, what we did not need was another problem. I was a little concerned, due to previous experiences with other insurance companies, but filing the claim and getting paid was extremely easy. They responded promptly upon filing the claim, and with a very short time, we had our check for exactly what we expected. Kudo's to an insurance company that not only pays out a legitimate claim, but makes the client jump through no hoops to collect. We simply had to fill out the paper work, get our Doctors verification and wait a very short time to get our money. I have had very few insurance claims in my life, but this was by far the least amount of work and time to receive our money. You do not deserve just 5 stars, you deserve ten for the way our claim was handled. Thank you, it was very appreciated in a extremely stressful point in our lives.
James H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
John Hancock
Bronze
They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.
Paula D. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. You bring up an interesting point about insuring the cost of prepaid and nonrefundable airfare, many travelers often have questions about this as well. Comprehensive policies cover 100% of the prepaid nonrefundable trip costs as long as all of those expenses are insured. When it comes to airfare and insuring the expense on your policy, in the event of a claim you have the option to either accept the airline credit or deny the credit and file a claim for that full amount insured on the policy with the insurance provider. By denying the credit and filing with the insurance, you are able to be reimbursed the out of pocket expense from the insurance and not held to using the credit by a certain time with the airline. If you have any questions or concerns, please call us at 800-487-4722.Apr 01,2019
The trip included a
tour
John Hancock
Silver
Didn't need it, but better safe than sorry.
Frank S. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We spoke with a claims representative who was very professional. We filled out the forms, checked in for a status update, got a professional response and a check soon thereafter in the exact amount we had expected. We were very pleased and grateful for the support and service. You can use me as a reference.
Robert T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Silver
I didn’t need to use the insurance, so I can’t comment on how the company would handle a claim. But it covered any possible problems I may have run into.
Michael R. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Thankfully we did not use the plan but having the coverage offered a peace of mind that was worth the investment.
David O. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Best company. I will buy insurance here again !
long t. would
recommend this plan to a friend or relative.
John Hancock
Gold
I thank God that I did not have to use this insurance. Overall, I was protected.
Maria Jennifer C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Will use again, very easy to navigate the website and choose a plan.
Kathryn G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Definitely recommend for ease of choosing a plan and great communication - would use again!
Cary B. would
recommend this plan to a friend or relative.