Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver
The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.
To learn more, see the John Hancock Insurance Silver product page.
John Hancock
Silver
I would not recommend this plan to anyone. They keep asking for documents that don't exist or cannot be provided, desptite providing everything that could be provided. Please avoid at all costs. They do not want to honor claims and want to make it as difficult as possible. Stay away. Not worth it.
Aakanksha W. would not
recommend this plan to a friend or relative.
John Hancock
Silver
The travel insurance provided very comprehensive coverage from a trusted company at a great price, compared to other providers. Very easy and efficient process to purchase the policy through InsureMyTrip. I did not have a need to file any claims, so I cannot comment on that aspect.
Ronald T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Fortunately I am writing a positive review for a product I didn’t have to use. We buy insurance from Insuremytrip.com every time we leave the country. The choices are extensive and prices reasonable.
Shelia B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
John Hancock claim service provider does not seem efficient. Their computer system would not accept uploads and had to email each document one at a time. Customer service did answer phone and was helpful. I have had much better service with other companies. Not impressed. Will not use again .
Jeanette M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Overall, the claim process was easier than I expected. Besides having to send a few documents more than once, there were no issues. The servicer has a secure website that allows documents to be uploaded, rather than sending them insecurely via e-mail, or cumbersomely via fax.
Filipp S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
I really don't how satisfied I am with the plan because I never got to use it. Everything went smoothly on our trip.
Norma B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Silver
Affordable with great coverage. A highly rated company!
Cheryl C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I attempted to file a claim after I returned from my trip for a covered expense. Company that was supposed to handle the claim, per the policy, no longer handles claims. Was told to contact another company, who they apparently outsourced travel insurance claims to, and they are very difficult to work with. They do not respond to emails or communicate the status of any claims. AVOID AT ALL COSTS! I have used insuremytrip.com dozens of times and this is the first time I actually need to file a claim and this is what happens.
Andrew F. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Reassuring to know my trip was fully covered.
Robert W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful