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Travel Insurance Reviews Nationwide Prime

The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.

To learn more, see the Nationwide Prime product page.

Customers rated the Nationwide Mutual Insurance Company Prime plan
4.56 out of 5
896
ratings and reviews
96%
recommended
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Cruise
Filed claim
Nationwide Mutual Insurance Prime
I had a little trouble reaching the Nationwide customer care team from Thailand when I caught Covid (the phone numbers that supposedly worked from anywhere in the world did not) but I once I did via email the support was excellent. Reps reached out at least twice during the week after I notified the company that I had to delay my return home to see if I needed help getting medical care (I did not) and to ask if I had to be hospitalized (I did not). They reminded me to send them specific information so they could stay on top of the case. I filed my claim for the airline rebooking fee and the extra cost of the new flight at the very end of November and received a check for the full amount claimed on January 5.
MARIA B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Nationwide Mutual Insurance Prime
We're very glad we got the Nationwide Mutual Insurance Prime plan because we ended up getting COVID on our trip to Iceland and the plan covered and reimbursed us for the return flights we had to miss, an additional week of lodging and car rental, and new return flights.

It was hard to tell what paperwork we needed, but to be sure we got an official government PCR test and submitted the certificate we got from that as part of our claim. We filed as soon as we got back home. It took about 3 months, and then out of the blue we just got checks in the mail saying our claim was accepted. So overall, would have appreciated better documentation on what paperwork was needed, what is covered, etc, but it worked out well for us.
Brandon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Nationwide Mutual Insurance Prime
I provided everything I got from the doctor in the foreign country and for some reason that was not enough for a claim.
Amanda D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Prime
although I did not need to file a claim, I knew I had good coverage in case I needed to. this is reassuring
Loretta S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Prime
Fortunately, I did not have a need for filing claim but the one time I did the service was impeccable.
Richard O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
The concept of reviewing an insurance plan when you haven’t filed a claim seems not very meaningful. All insurance companies are pleasant and friendly while taking your money. It’s only when they’re asked to give you their money that you find out how good the policy actual was.
Emanuel S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Prime
Good plan at reasonable cost. I plan to use Nationwide in the future.
Mario H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
We just returned home as one of the last days of mandatory Covid testing to return home to the US. This insurance gave us peace of mind that although a 10 day stay in place order would be inconvenient it wouldn’t leave us with the big unexpected expense. Luckily we didn’t have to use it.
Kathleen T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Prime
I had already recommended the plan to my sister for her trip abroad and to my friends who were traveling to Bermuda. I appreciated the customer service in steering me through the myriad of options and with good customer service I would have spent more than necessary for my needs.
Edward K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
I appreciated email reminders about my trip coming up. Because of Covid requirements our group trip was rescheduled. I was able to change the date for my insurance coverage as well as add additional coverage for a potential Covid sickness that would require days in a hotel in a foreign country. Thankfully I did not need to fill out a claim, but my traveling companion got Covid and had to stay in a Covid hotel for 5 nights, so it can happen. Thanks for the peace of mind insurance, flexibility and responsiveness to email and voice communications.
Marilyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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