Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Roamright travel insurance reviews.

Learn more about RoamRight.

Customers rated RoamRight
4.62 out of 5
1,780
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
RoamRight Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments on your claims experience with RoamRight. We do acknowledge that the process took much longer than was reasonable, but we are pleased to hear that you received your check on November 1st.

    As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.

    Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.

    We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.
    Nov 01,2017
The trip included a
cruise
tour
RoamRight Preferred
Note that we did not have a claim. But the policy did cover items that were a concern for me
Gary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
It’s good to feel safe!
Carla B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Essential
I buy trip insurance for two coverages; medical cost incurred outside the USA and medical evacuation back to the USA. The rest of the insurance is nice but not the deciding factor.
Bruce D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
I did not need to make a claim, but it was good to know things were covered if something came up.
Jennifer S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Essential
Since I had no adverse event during my trip, I have no real idea how well your company would have responded.
Jean K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
While I did not need to file a claim, I felt confident that you would
provide medical coverage in the event that I needed it.

Have already recommended you to friends.

Thank you.
Eileen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
I would never travel without coverage so this plan was the right price for the essentials that we could have needed but did not!
John W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
Plan was purchased because it provided coverage for 5 specific things I was concerned about. Good thing I did my research because we did end up having to file a $600 claim for a covered event. The claim was approved after about three weeks which is a bit longer than I would have wanted, but in all fairness, I felt it was a reasonable amount of time since the claim was submitted right after hurricanes Irma and Maria and I imagine they had a multitude of other claims to process in addition to mine.
Paul W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
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