Travel Insurance Reviews AIG Travel Travel Guard Gold
The AIG Travel Travel Guard Gold plan offers mid-level coverage and more options than Travel Guard Basic and Travel Guard Silver, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver. Children age 17 and under are free when there is at least one covered adult on the plan.
To learn more, see the AIG Travel Travel Guard Gold product page.
AIG Travel
Travel Guard Gold
Had to make a last minute claim in March 2020, not for COVID, but the flu. Because of COVID it took 5 months to resolve, and they requested information on items I wasn't requesting reimbursement on, multiple times, but eventually payed the claim. Impossible to call and not have a >30 minute wait, and no responses to email. Hopefully that was due to COVID, I hope not to have to find out again.
david r. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
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Antonia PozarskiAIG Travel
Thank you for the positive rating, and for sharing your feedback. We truly apologize for the delay in processing your claim before it was paid. With the impact Covid-19 had on the entire travel industry, we have experienced unprecedented claim volume. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims. Thank you again. Take care and stay safe.Sep 17,2020
The trip included a
tour
AIG Travel
Travel Guard Gold
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
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Antonia Pozarski
AIG Travel
Thank you for sharing your positive claim experience. COVID-19 has resulted in historically high claim volume, but AIG Travel continues to strive for exemplary service. We appreciate your feedback and understanding during these challenging times. We hope you are feeling better! Take care and stay safe.Sep 24,2020
AIG Travel
Travel Guard Gold
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
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Antonia Pozarski
AIG Travel
We are sorry you had to cancel your trip, and we hope your daughter is doing better! Thank you for sharing your overall positive claim experience. However, I’m sorry to hear you were not entirely satisfied with the communication leading up to your paid claim. COVID-19 has resulted in historically high claim volume, but we continue to strive for exemplary service. We appreciate your feedback so we can do better! We hope you will be able to schedule another trip soon. Take care and stay safe.Sep 24,2020
The trip included a
tour
AIG Travel
Travel Guard Gold
My husband needed a medical evacuation. Due to the lack of urgency on the part of international representatives, he was not evacuated in time and died. The biggest problem was with each contact, a completely different representative handled the situation. No dedicated person until he was hopeless.
Sarah T. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
AIG Travel
Travel Guard Gold
We did not have a need to file a claim but just having the coverage helped us relax and enjoy our trip.
Lynn K. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
With my trip ending the day that Disney World decided they would close due to health concerns, I am so glad I decided on trip insurance. Had the trip been planned even a few days later I would have been out a lot of money if it weren't for insurance.
Leah A. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Trip cost was huge and non- refundable I had peace of mind that I was covered.
John C. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for the positive review! Our products cover for named perils within the Policy of Insurance, and many of our products were updated last year to be more robust than ever. We hope you consider AIG Travel again for your next trip! Take care and stay safe.Sep 24,2020
The trip included a
tour
AIG Travel
Travel Guard Gold
Very important coverage for trip to Africa. Good value,
Patricia L. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
We did not have any issues with our trip other than our luggage did not arrive at the final airport when we arrived. We did receive our luggage after a day and one half. Other wise the buying process was fairly simple.
Kenneth V. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
AIG took over 90 days to respond to my claim. And then they didn't cover the full cost as I expected.
Elton S. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful