Travel Insurance Reviews AIG Travel Travel Guard Gold

The AIG Travel Travel Guard Gold plan offers mid-level coverage and more options than Travel Guard Basic and Travel Guard Silver, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver. Children age 17 and under are free when there is at least one covered adult on the plan.

To learn more, see the AIG Travel Travel Guard Gold product page.

Customers rated the AIG Travel Travel Guard Gold plan
4.58 out of 5
669
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AIG Travel Travel Guard Gold
Luckily, we didn't have to use it, so it's hard to rate the policy
Melvin G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Peace of mind at a reasonable cost!
Debra T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
We did not have to use the insurance but it was good to know that it since we were traveling to Senegal.
Bertram G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
Purchased the plan and sure enough, I had to take my son to the doctor three days after being overseas. I contacted the phone number and had a great service, providing help with the symptoms and making sure that my son was ok...they kept calling for two days to make sure everything was fine.....the problem is when trying to get the claim processed: It's been 6 weeks since I submitted everything online and there hasn't been any contact from the company. I've sent messages to my AIG Adjuster (J. Crivello) using the online system and haven't get any answer. Based solely on this lack of service I don't recommend that you buy this insurance. If they take this long to process a claim for $100 dollars, you really don't want to try them with something more serious and expensive. What a disappointment, don't buy this insurance
Alejandro E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for submitting this review. We did contact AIG Travel Guard who informed us that a representative did reach out to you to advise that a check was in the mail.

    We apologize for the slowness of the communication from the AIG Travel Guard Claims Department. This is definitely not their usual standard of service. Despite this frustration, we were very glad to hear that you received full reimbursement for your medical claim.
    Sep 20,2016
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
Fast and accurate claim processing.
Very impressed with AIG's customer service.
I will recommend it to any traveler looking for peace of mind during travel.
Arturo G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
Didn't need to use, but I'm glad I purchased it with two kids in tow.
Elizabeth G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
Never used it but felt good to have it just in case. plan sounds quite good.
Aroon K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
Although we were fortunate that we did not have to make a claim, it was nice to know that we were covered by the plan in the event we did need to use it. It was a reasonable price for the coverage and the peace of mind it provided was well worth the cost.
Brad L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
While on a Rick Steves Paris vacation in June, we were informed by Delta that our flight home would probably be cancelled because of the Air France pilot strikes. We had no idea how to begin to reschedule because we booked through KLM, the flight was a Delta flight, and the the pilots were Air France pilots. Since I had purchased travel insurance, with the help of our hotel desk clerk, we were able to receive a call from AIG. An employee by the name of Robert Yang (Employee 17020) immediately helped out, got a three-way conference call going with KLM and helped us to get our flights rescheduled. Robert handled the problem so professionally. He helped by calming us down as we were so unsure of how to change our flights and a bit frazzled. He handled things quickly and made sure that we were satisfied with the changes made. I cannot say enough about this employee. He is an asset to your company and we so appreciated dealing with him and AIG.

The only complaint that I have regarding my AIG claim for this trip delay was the fact that $150 per day is a very low estimate of the actual cost of staying in Paris, or any other large city. The room alone, for one night in Paris in June was over $200. And the cost of a couple meals, even though my budget is always small, is at least $15-25 per meal. Other than that, I was pleased at the ease of filing the claim and the speed in which the claim was handled.
Theresa O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
The plan was reasonable. The good news was that we didn't need to file a claim.
Giovanni I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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