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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,130
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Essential
Excellent value for the coverage - and I shopped a lot of companies.
ken s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
Arch RoamRight Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 31,2017
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for reaching out to us.

    We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.

    Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.

    Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.

    If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.

    Regards,
    The RoamRight Team
    Sep 01,2017
The trip included a
cruise
Arch RoamRight Essential
Fortunately, I had no need to use the insurance plan...but I will comment that it was easy to choose what I wanted/needed and purchasing the plan was a snap! Insuremytrip website does a great job of letting you compare plans and pricing. This is my fifth time using the site and I've been pleased each time with the ease of use.
Lauren D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
Arch RoamRight Preferred
With a mother who is in delicate position (medically) and our taking trip oversees, I felt confidant that this would cover any unexpected trip to change our plans. Fortunately, that didn't happen but I felt good about the options and having the converge.
Jerry A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all of your future trips.

    Regards,
    The RoamRight Team
    Aug 28,2017
The trip included a
tour
Arch RoamRight Preferred
Like many of use, we didn't need to make a claim, so it's hard to know whether we purchased 5 star insurance. However, I did like the price and choices. I'd buy again.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are very happy to hear your trip went as planned, and we look forward to helping protect your future trips.
    Aug 28,2017
Arch RoamRight Preferred
Excellent customer service with RoamRight . I had a claim filled out and insurance response was very quick and efficient . I am so happy I had to choose RoamRight to secure my trip. Highly recommended
Janneth B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review and your kind words. We look forward to helping you protect all your future trips!
    Aug 28,2017
Arch RoamRight Preferred
My agent who wrote the policy was very helpful and professional and explaining to me in great details what I was purchasing. I commend her.
Cheryl W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We look forward to helping protect all your future trips.
    Aug 28,2017
Arch RoamRight Preferred
Purchased a "Cancel for Any Reason" plan to cover our flight back east for a family reunion because at the time of booking we knew we had some circumstances that might impact or trip. Unfortunately we did end up with a situation that required one of us to cancel and rebook to a later date while the other had to cancel the trip completely. RoamRight was easy to contact and helpful in directing us on submitting our claims. The on-line claim process made submitting the claims simple and quick - and they were processed by RoamRight in a pretty timely fashion. We had reimbursements for the amounts the policy covered in a very reasonable time frame. Have the coverage certainly helped make a "bad" situation less "bad". We will definitely be looking to use RoamRight for future travel. While we prefer to not have circumstances that would require a claim, we'll have peace of mind knowing that we're covered if we do.
Mary K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We appreciate you choosing RoamRight and are glad you found the claims process easy. We look forward to protecting your future trips!
    Aug 14,2017
The trip included a
cruise
Arch RoamRight Preferred
As far as the cost and coverage I am quite satisfied and will use you guys again for our next overseas trip. To really rate your company I would have to see how a claim would be handled (which thankfully was not necessary). It was nice to know that I did have coverage if it was needed.

Thank you
Bruce S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we are certain that had you needed to file a claim you would have been satisfied with that process as well. We look forward to helping protect all your future trips.
    Aug 28,2017
Arch RoamRight Preferred
We purchased the cancel for any reason option and we ended up cancelling due to an illness. We had to follow up a couple of times but they paid the claim as we requested and will definitely use them again.
Alan C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are sorry to hear you had to cancel your trip. When it comes time to plan a replacement trip, we are here to help protect that as well!
    Aug 28,2017
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