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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.60 out of 5
913
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
Most of the reviews I've read here seem to mention not having to actually USE their purchased coverage. I am writing as someone who has had to use the coverage and has been fighting a ridiculous fight to get reimbursed. To try and make it brief, I'll just say they have been making me jump through many hoops and that It's been going on for 6 months now. Each time I submit what they ask for, they come back to me with something else I need to send in; all in an effort , I'm sure, to wear me down and have me say the heck with it. This has happened 8 times now, to the point where my travel company told me they never heard of a travel insurance company demanding what they were asking for in order to process a claim payment. After supplying all the information, on a $6,000 claim, for which I paid an additional $1300 for the insurance, they reimbursed me $60 for myself and $60 for my husband. I have now started an appeals process. It has been 4 weeks and I have not heard a thing from them, not even an acknowledgement that they received my email and then again a subsequent email I sent asking for receipt confirmation. I will contact my local consumer advocates and also the state attorney general for assistance. DO NOT PURCHASE TRAVEL INSURANCE from ROAM RIGHT. I CAN'T STRESS THIS ENOUGH!!! That is unless you want to have an excerise in total frustration only to be ripped off in the end anyway. They are crooks.
Kathleen R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Easy to purchase....good coverage.. didn't need to fike a claim.
Joel r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
It was so appreciated when you emailed me after the White Island volcano incident if we were ok. We were in the south Island at that point but felt safe knowing you were aware of where we were traveling
linda d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
Glad I didn’t need it, but felt relieved knowing we had the coverage!
Charlotte A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Good value for the cover we wanted. No claim (like normal) so no comment otherwise.
Debra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Thankfully I did not need to file any claims so although satisfied with the coverage provided and the cost I cannot rate “satisfaction” completely satisfied.
Elisa M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
An easy way to purchase trip insurance. My contact was very informative and knowledgeable.
Great follow up with summary information received just before the trip left. You felt like the company didn't forget about you which I have found common using other companies
Peter E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
We did not need to use the insurance, so no experience with claims, etc. Price was reasonable and we were covered.
Donald M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
    Jun 25,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.

    We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.

    If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.

    Regards,
    The RoamRight Team
    Jul 01,2019
The trip included a
cruise
tour
Arch RoamRight Preferred
It's all good until it's time to file a claim. Then they want to say they don't cover illness. My son (who I had insured) got sick on our cruise ship and now ArchIns is saying they aren't the primary. Our medical doesn't cover out of the country which is the reason we purchased travel insurance. This company is a complete joke and I'll never purchase through them again.
Joshua R. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Joshua,

    Thank you for taking the time to reach out to us. We are sorry to hear that your son got sick on your trip, and hope that he has made a speedy recovery.

    The plan that you purchased provides excess medical coverage, which means a claim for any illness or medical treatment must be filed with your primary medical provider first. This way, we have proof of any payment from your primary provider and are able to reimburse the remaining expenses. If your primary insurance provider does not provide coverage for this type of claim, we would still need proof of their $0 payment.

    We have also sent you an email outlining the other additional documentation we need in order to complete your claim.

    We appreciate your understanding during this process. If you have any further questions regarding your claim, please feel free to reach out to us at 855-762-6252.

    Regards,
    The RoamRight Team
    Jun 12,2019
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