Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.60 out of 5
823
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
Did not have to file a claim so cannot speak to how that process would go.
Katherine D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
I feel totally cheated. We purchased the "Cancel For Any Reason" plan because our daughter's work situation was so uncertain that there was possibility that she might not make to the trip up to the last minute. It turns out that plan has a "fine print" that a cancellation must be made 48 hours before the scheduled departure, which was never brought to my attention while I was considering purchasing it. As a result we missed the "48 hours" window and we did not get a coverage at all. If it requires two days advance notice, it is not really a "cancel for any reason" plan. Additionally this critical requirement should have been printed large and clear on up of the policy, the notice email and the insurance certificate, instead of hidden amoung the sea of words and have people miss it easily.

When I called RoamRight to report that my daughter did not get on the plane, the customer service representative apparently was not aware of this requirement either. She suggested that this was not a problem, and I would be reimbursed of the 75% of cost.

In short this was a terrible experience. I will find a way to post this to a larger audience so that others don't make the same mistake as i did.
Crystal C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Crystal,

    Thank you for taking the time to leave a review.

    The criteria for Cancel for Any Reason coverage is displayed on page three of the policy document – available for your viewing on InsureMyTrip prior to purchasing -- as well as linked to the Cancel for Any Reason coverage description on the InsureMyTrip purchase page. Your claim was adjusted according to the terms of your policy.

    We are a little perplexed by the account of your call in which one of our representatives may have provided you with contradictory information regarding the 48 hour Cancel for Any Reason cancellation period. Our representatives have been trained on the policy coverages. If you have any additional details regarding this phone call – who you spoke to or when you called – we will be more than happy to investigate further.

    If you have any other questions, please feel free to contact us at 855-762-6252.

    Regards,
    The RoamRight Team
    Oct 25,2018
The trip included a
cruise
tour
Arch RoamRight Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
While I (thankfully) did not use this plan I would never travel without medical and air evacuation insurance. Not having used the insurance, I can't comment on the ease of filing a claim but the coverage was good and the companies rating was high and the cost was very reasonable.
CBeth P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Should have compared with the travel insurance company I usually use as bottom line you were very expensive
Linda G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the traveler's ages.

    The Arch RoamRight Preferred is a benefit rich policy. In addition to the standard comprehensive policy benefits, this policy also includes the Pre-Existing Condition Waiver, Political and Security Evacuation and an Itinerary Change benefit.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Oct 09,2018
The trip included a
tour
Arch RoamRight Preferred
I felt the cost was unreasonable
JoAnn K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the traveler's ages.

    The Arch RoamRight Preferred is a benefit rich policy. In addition to the standard comprehensive policy benefits, this policy also includes the Pre-Existing Condition Waiver, Political and Security Evacuation and an Itinerary Change benefit.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Oct 09,2018
The trip included a
tour
Arch RoamRight Preferred
Having this insurance coverage provided us with peace of mind while traveling. Fortunately we did not have to file a claim and our trip went smoothly in every way.
Diane V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
We did not have to file a claim, so it is difficult to rate the insurer other than on price & coverage offered. Based on that we were satisfied.
Marcia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Comforting to know that if I did Ned help the plan would have covered it.
Howard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
I needed to change my plans and it was easily done without a hassle!
Gina A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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