Travel Insurance Reviews AIG Travel Guard

AIG Travel Guard is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel Guard.

Customers rated AIG Travel Guard
4.54 out of 5
2,966
ratings and reviews
97%
recommended
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Cruise
Filed claim
AIG Travel Guard Basic
Luckily I didn't need to use it, but it was reasonably priced for peace of mind, and will use them again in the future.
Deborah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
We purchased this trip insurance because it was more reasonably priced. Luckily, we didn't have to file a claim.
Michael N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Guard MedEvac Per Trip Plan
While I did get sick during my trip, I had friends who took me to their personal doctor - twice - but it was covered; so I did not need to file a claim.
I'm VERY GLAD I had the coverage.
MARGARITA L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
Your representative I spoke to on the phone was very helpful, all of our questions were answered and we felt much more comfortable traveling to China.
As it turned out one of our bags did not arrive with us when we returned to the U.S. somehow it got separated from our other baggage at the airport Beijing China. Knowing I had purchased travel insurance really put my mind at ease while I waited for word on my luggage. The bag was found and sent to my home a couple of days later so no claim had to be filed, but I was sure glad that I was insured.
Jose H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Guard Gold
Didn't need to use this insurance, but did have a claim on a trip in Feb that was not paid for over two months after claim was submitted.
Karen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Guard Gold
We had a claim through Travel Guard on a previous trip, and the service we received was superb!
MICHAEL K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Guard MedEvac Per Trip Plan
I saved myself about $200. I was mainly interested in the Medical part of Travel Insurance, but the rest of the insurance is good to have also. Then on a hunch, I checked my Chase Credit Card and found that one of the benefits offered was travel insurance. I compared Chases free Travel Insurance with what was offered online and found it was pretty much the same coverage, only lacking in Medical Coverage. I looked up Medical Coverage and found that this company had a very low price with excellent ratings. I called them to be sure that it also included air lifting my wife or me to the nearest American hospital. The representative said it would cover up to $50,000. Needless to say we never needed it, but it felt good that an accident or illness wouldn't bankrupt us.
William M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Guard Gold
Fortunately we did not have to use the plan we purchased. Everything on our trip went smoothly, but there is peace of mind knowing that if something went wrong we have somewhere to turn.
Jon W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard MedEvac Per Trip Plan
never had to use it so I don't know how they are when you have to file a claim, but it's good to know I had insurance that covered the things I wanted to do in South America that were a little extreme
Rich B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your comments. However, we would like to advise your fellow travelers reading this review that you chose to purchase the optional Adventure Sports Rider which provided coverage for many sports activities that would otherwise be excluded under this plan, such as:

    (c) participation in professional athletic events, motor sport
    or motor racing, including training or practice for the same;
    (d) mountaineering where ropes or guides are normally used. The ascent or descent of a mountain requiring the use of specialized equipment, including but not limited to pick-axes, anchors, bolts, crampons, carabineers and
    lead or top-rope anchoring equipment;
    (f) operating or learning to operate any aircraft, as student,
    pilot or crew (does not apply if Adventure Sports
    Coverage is purchased);
    (g) air travel on any air-supported device, other than a regularly scheduled airline or air charter company...

    All plans have exclusions that vary between plans and even states. Your fellow travelers should always review the Certificate that is included in each quote or call Customer Care at (800) 487-4722 if they have questions on activities that may be excluded under a plan.
    May 20,2016
AIG Travel Guard Basic
Had an unscheduled cheek biopsy several weeks before trip then dermatologist wanted a chemical/laser face treatment done 8 days before travel. I was told the peel would be mild & take no more than 5 days. The following day thought might be a smart idea to insure my trip in case there were any complications. The facial skin did not follow the normal experience expected. After several days I had a more extreme reaction. There was to be no follow up till post trip but needed to make an appointment & was told to delay trip so cancelled flights. When calling to ask for info to have reimbursement, as a retired nurse I realized it was futile effort to try. I DID have a reference from nurse practitioner stating I should avoid plane travel till full healing. The amount of paperwork plus requesting medical records from over 6 months past from dr office made me understand AIG is in business to make profit first @ make claims lengthy & difficult. I have had trip insurance before, never used it. I will look at other options to insure my trip if I decide to insure again.
Kathryn C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. AIG Travel Guard has issued the following response:

    "Thank you for sharing your concern. It looks like treatment for claimed incident occurred prior to policy purchase, which is why, according to the description of coverage, we are unable to extend benefits to you as the policy purchased does not cover for medical conditions that received treatment within the 180 day period prior to the effective date of the policy. As with all of our claims, we welcome any new information that may have also been a factor in the reason for cancellation. You are welcome to call our Claims Department for further discussion/assistance at 1-800-826-1300."
    May 26,2016
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