Travel Insurance Reviews for Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.58 out of 5)
based on 2095 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
Filters: New Zealand
Show
Sort by
Filed claim
Allianz Global Assistance Basic
I had an accident injury in New Zealand in January 2015. I kept all receipts for both medical bills and prescriptions and supplies. I filed a claim online when we returned. It was addressed immediately and I received a check. One amount was not included in the check so I called Allianz, they looked at it again and resolved the issue by sending me another check. Service was excellent, and we'll use them again if the cost of coverage is competitive for our next trip.
Stephanie M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Classic
This plan gave us great reassurance throughout our trip, although thankfully we did not need to use it! The attention to detail from Allianz was impressive, including the nice Bon Voyage e-mail just before departure wishing us a safe and enjoyable journey. Thank you.
Richard H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • LauraP
    Photo
    Hello,
    Thank you so much for sharing your feedback and trusting Allianz Global Assistance with your travel insurance needs. From the HelpTeam .
    Jul 08,2014
Allianz Global Assistance Classic
The cost was very reasonable. Luckily I did not have to submit any claims, however when I was researching and trying to find the right plan for me - customer service was tremendous on the phone and answered all my questions. I believe they would be very willing to work with if I did have to submit a claim.
Jennifer O. would recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Whenever I take out travel insurance everything goes perfectly. I guess that's a good thing.
Thomas D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic
I felt more relaxed knowing that if something went amiss that I had insurance to back me. It is always good to have something to back you up in case of emergency. The representative was very helpful and advised me correctly on how to insure. I certainly felt this price was reasonable and the representative was great. Than you again and I will be calling again for my next trip.
Donna L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Classic
Like All Insurance it was nice to know we were covered but glad we did not need to use it.
Darrell B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
While on our nine week trip, we found that we had to extend the trip by 6 days. I was extremely disappointed to discover that the coverage could not be extended - at any price! Thus we remain in Europe, still on the trip, without insurance and without the possibility of getting insurance. This is a major failing of the policy and a real risk that I thought I was insuring ourselves against. What a disappointment!
Mary P. would recommend this plan to a friend or relative.
6 of 7 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Ryan
    IMT
    Photo
    Package policies cannot be extended or purchased after departure date. However, Travel Medical plans can be. If you end up in a situation like this, you always have the ability to purchase some protection.
    Jul 13,2011
Show reviews per page.