Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,802
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
We were delayed more than 48 hours returning from vacation due to a nor'easter. When we got home I filed a claim for the extra nights at the hotel. It was easily done on line. I submitted necessary proofs and we received a check within two weeks. I would highly recommend Allianz Global for travel insurance.
Rita W. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
When trying to make a claim, (on a previous trip), I was greeted with incompetence. I have never had a good experience with Allianz. I would be embarrassed if this were my company.
Michael C. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We are very sorry to hear that you did not have a positive experience with Allianz on a previous claim. It does not appear that you purchased that Allianz plan through InsureMyTrip, so we would have been unable to assist you as your "Any Time Advocate". However, you may not wish to give up on Allianz who is a reputable travel insurer offering various levels of coverage with their Basic, Classic or Classic Trip Plus plans.

    InsureMyTrip is available to you weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM for assistance in quoting and purchasing a policy. Please also remember our promise of "Unparalleled Customer Service":

    "The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."

    We sincerely thank you for taking the time to provide your review and hope to hear from you in the future.
    Mar 20,2018
Allianz Global Assistance Basic
We did not go to St. Maarten do to the hurricane damage. We recovered most of our payments other than the cost of the insurance plan. So we didn't put in a claim.
Patricia M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
Prompt and fair processing of my dental emergency claim!
Marcia B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Never filed a claim yet but having the Allianz plan put our minds at ease. Will have no doubt purchase from you on our next trip. Thank you.
Danilo S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Got insurance for peace of mind, didn't think I'd actually have to file a claim. Process was very easy and payment was prompt
Angela M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
Although I did not need to file a claim with Allianz (fortunately!), I felt good knowing that I had coverage.
Margaret H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Luckily didn't need to use it, glad I had it in case I did.
Ruth B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
A warning to all, don't buy a policy that covers both travelers! My boyfriend and I bought coverage for a ski trip. He decided to extend the trip for 3 days, so wanted additional coverage. Allianz would sell him that, no problem. But they also indicated they would void my coverage (for the initial itinerary) and I would have to buy a new policy (at increased price as it was shortly before the trip).
It may be that this is typical of all insurance companies, so not necessarily just Allianz. The lesson is that each party needs to purchase individually, as even a minor change of itinerary for one person could void the whole policy.
Bela Z. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.

    With any insurance provider, you must live in the same state and have the same travel dates to and from your home to be listed on the same policy.

    If there is a chance that one traveler could have a change of itinerary, then it would be best to be listed on separate policies. That way, you would both be insured for your Scheduled Travel Dates.

    In the future, please consider speaking with us prior to purchasing a policy. We would be happy to provide you with assistance to find the plan that works best for your trip and answer any questions that you may have. You can reach us at 800-487-4722 and we are open 7 days a week.
    Mar 15,2018
The trip included a
cruise
tour
Allianz Global Assistance Basic
Peace of mind is what I want for any insurance plan for my vacation
Kenneth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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