Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.57 out of 5
4,901
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance OneTrip Basic
With the epidemic outbreak of the flu nationwide, I was very uncertain that we would even be able to take this vacation, if one or both of us became sick, but all was OK. It was reassuring with the trip insurance that it would not be a total loss if we had to cancel due to sickness.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Premier
HAPPILY.. NO NEED TO FILE CLAIM
BUT,
IN THE PAST I HAVE HAD A SMALL CLAIM..AND IT WAS SETTLED 100%..QUICKLY, AND EASILY...!

GOOD COMPANY... GREAT SERVICE...!
George R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
Reasonable value to protect a very expensive vacation. Would use again!
Richard N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
The instructions on how to fill out section that determines the claim amount was lacking. I called the claims phone number to get some guidance. Due to the heavy accent of the person answering, I was unable to understand half of what was being said. Later I found out that I did not fill the section correctly, and I had to refile an amended claim.
Brian L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 star review for your Allianz Basic plan. Although we are sorry to hear that you had difficulties when submitting your paperwork, we are pleased to see that your claim was settled and paid according to your policy terms.

    Please feel free to call Customer Care (800) 48704722 for assistance. InsureMyTrip is available weekday 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
    Jan 24,2018
Allianz Global Assistance OneTrip Premier
It's not sufficient for satisfying German (Schengen) Visa requirements, so in the end I have to cancel/refund it, and switch to another one.
Giovanni S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments, but please note that your Allianz policy did include a refund policy stating "Satisfaction Guarantee: We will refund your insurance premium if you cancel your plan within 10 days of purchase and you haven’t started your trip or filed a claim." Unfortunately, you did not advise us that you were purchasing another plan until January 23rd which was well after your purchase date of October 27, 2017 so that you were no longer eligible for a refund.

    In the future, you may wish to call Customer Care at (800) 487-4722 for assistance weekdays from 7:00 AM to midnight ET and weekends from 9:00 to 9:00 PM ET.
    Jan 31,2018
Allianz Global Assistance OneTrip Basic
Fortunately I didn't need to use the plan. I am satisfied with your plan.
Peggy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Prime
Easy peasy to purchase and fairly comprehensive for the price
Harvard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
Two weeks before a trip to Thailand my wife sprained her knee, necessitating a trip cancellation. Per the guidelines from Allianz, I filed a claim totaling 21 pages. After 10 days, I called for a status report and was told the claim had been received, complimented for its accuracy and told it was being reviewed. The claim was paid in full in a little over 11 weeks. The reason it took so long was because Allianz ask for additional documentation which wasn't in the original guidelines regarding proof of payment or proof of non-refundable payments. Recommendation to policy holders: Along with proof from your travel company or carrier for payment include a copy of a cancelled check, bank statement or credit card statement. We were also asked to provide a letter from our Visa processing company stating that the payment for our visas was non-refundable. Providing cancelled checks or letters verifying non-refundable payments was not included in the claim filing guidelines. If they had been, we probably could have completed our claim in less than 5 or 6 weeks. By being patient, we were able to complete our claim and get 100% of what we asked for. We have since bought another Allianz policy for an upcoming trip and would recommend them to everyone.
Ken M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Basic
Fortunately we did not have to use this.
Jay M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
Very easy to purchase a plan online and reasonable rates, with comprehensive insurance coverages, per my needs.
Evelyn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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