Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers rated the Allianz Global Assistance Basic plan
4.56 out of 5
2,745
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Allianz Global Assistance Basic
Best news is that we didn't need to file a claim. Taking a long trip without incident beats getting money back because something, probably serious,went wrong!
We will use Allianz Global again and will continue to recommend to others...
Christann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
THE COVERAGE WAS OK, BUT ITS WAY TOO EXPENSIVE FOR WHAT U GET
JOSEPH S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost.

    Please feel free to contact us if you have any specific concerns regarding your insurance. Our licensed agents are available 7 days a week to assist you in finding the right policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Oct 10,2017
The trip included a
tour
Allianz Global Assistance Basic
I have used this plan for two trips and are very pleased. I have already recommended it to friends and relatives who travel.
John F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Unfortunately no problem with my baggage.
Dereje J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Although I did not need to file a claim before, during or after my trip it gave me a degree of peace of mind knowing that I was protected in the event something did happen to interrupt my trip. I was pleased with the coverage I had.
Ivy D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Did not have to use the coverage. The plans cost was reasonable, and the coverage was very good.
Lois T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
This is the first time I have had to file a claim despite using Allianz a number of times to insure my trips. The claims process is agonizingly slow and bureaucratic. For example: they require that the claim naturally include "proof of payment" without any specific definition. I sent my invoice for the trip from the tour company which showed the total cost of the trip 9287.04USD; the total amount paid 9287.04USD and the total amount due 0USD. That wasn't good enough. Many days later I was informed that I must submit copies of my credit card showing payment and including the last 4 digits of the card used. It would have been helpful to have this info at the start. Telephone calls to Allianz staff were less then helpful. I finally demanded to speak to someone "in charge" and was referred to Alan. He was extremely helpful and expedited the "decision process".

VERY POOR CUSTOMER SERVICE!!
Robert F. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received assistance. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 03,2017
Allianz Global Assistance Basic
I always compare policies for coverage and cost and am happy when Allianz wins!
Linda H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It's difficult to evaluate something I never had cause to use. I'm glad I didn't need to use the insurance but your questions aren't pertinent. Sort of like asking me if I liked driving a particular car when I was never in the vehicle, let alone having driven it.

I would recommend the plan to others but based only on the written coverages and promises made by your company. Again, I never filed a claim and as far as I'm concerned, that is where the rubber meets the road.
Daniel D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Thanks for the coverage. Trip went well. No claims. No complaints.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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