Our claim was incurred during what had to be the peak of airline cancellations due to weather. However, and I did share this with the claims examiner, do not send out emails advising that the claim will be handled within 10 days when there is this horrible backlog. There should be a process to alert the claimants of the backlog and that they are working on the claim but it will take a bit longer than usual. communication goes along way to customer service. This being said we did receive our expected reimbursement.
Patricia H. would
recommend this plan to a friend or relative.
9 people found this review helpful
Note: This review is for an earlier version of the plan.